Product Owner
Description
The Product Owner is responsible for understanding the organizations and individuals in the municipal justice industry and identifying problems that we can solve to help them achieve their goals. This person serves as a subject matter expert for our software development team and a conduit to direct feedback from our clients and prospects.
Responsibilities
The Product Owner will be involved in every stage of the product management lifecycle described below, with particular focus on prioritizing problems to solve on the backlogs and coordinating early adoption testing:
Research market problems
- Conduct onsite and virtual visits to client sites
- Conduct interviews with clients and prospects
- Attend industry conferences and user gatherings
- Research competing products and organizations
Prioritize problems to solve
- Evaluate incoming requests, requirements, and suggestions
- Maintain a backlog of planned development work
- Organize releases of product features
- Validate priorities and plans with stakeholders
Design solutions to problems
- Communicate requirements as epics and stories
- Consult with designers on mockups and prototypes
- Consult with engineers on technical solutions
- Validate designs and requirements with stakeholders
Deliver solutions to the market
- Guide development and testing of new features
- Document features and functionality for future reference
- Demonstrate and train features for stakeholders
- Validate features with early adopter clients
Drive adoption of solutions
- Measure adoption and usage in the target market
- Assist in sales demonstrations, webinars, and proposals
- Advocate through marketing campaigns and community messaging
- Participate in Tyler conferences and events
Qualifications
- Bachelor's degree, preferably in CIS, MIS, or a related technical field
- Experience working with local government, preferably in the justice system, and ideally in a municipal court
- Experience working in a customer-facing role, preferably in gathering requirements for software development
- Understanding of the software development life cycle, especially agile methodologies
- Understanding of software design principles, especially user-centered design
- Understanding of software programming concepts, especially cloud technologies
- Proficiency communicating in written, verbal, and presentation forms
- Ability to travel to client sites, conferences, and Tyler offices, as needed