Deployment Engineer

Technical Services Plano, Texas United States



  • Performs remote installation services for new and existing clients in accordance with the service work during evening hours, typically 5-7 pm.
  • Provides systems management (operating system, database administration, and server) troubleshooting, and consultation to clients.  Primary areas of support include: Tyler program release and third-party software upgrades.
  • Installs and configures applications that run on Microsoft Windows Server.
  • Backup and restores databases on Microsoft SQL Server.
  • Installs and configures web servers and deploys web products to clients.
  • Resolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications.
  • Escalates to senior team member or department member if a situation is beyond ability and additional assistance is needed.
  • Meets service level requirements.
  • Collaborates with development and implement departments
  • Documents results of service work performed for use by internal staff.


  • Bachelor’s degree computer science in, MIS, or comparable work experience.
  • Relevant experience installing web applications, and other dependencies, on Windows Servers.
  • Relevant experience installing or configuring the Microsoft SQL Server database engine.
  • Experience with SQL administration responsibilities and writing simple SQL queries.
  • Relevant experience and knowledge of server hardware and network configurations, including web servers.
  • Relevant experience and knowledge of web server technology, .NET framework, and SSL security.
  • A minimum of two years of experience working in a technical/application software support environment is required.
  • Ability to troubleshoot server configurations and connectivity issues.
  • Excellent interpersonal and communication skills.
  • Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
  • Strong analytical and problem-solving skills.
  • Ability to work independently. 
  • Demonstrated ability to maintain a positive, professional attitude.
  • Experience with virtualization (VMWare vSphere, Microsoft Azure, Amazon Web Services, and similar.)
  • Experience with PowerShell scripting and command line.