Project Manager/Business Analyst
Description
As a Project Manager for the New Jersey State Enterprise team of Tyler Technologies, you will be responsible for implementation and support of enterprise level initiatives and projects. This is an opportunity to create impact, affect customer success and deliver exceptional user experience to our partner. You will work closely with our client and product team(s) to deliver Tyler’s Point of Sales software solution to our partners within New Jersey. This is a hybrid position with requirement to be in office two days per week.
Responsibilities
- Work with partner and product team to coordinate project schedules
- Coordinate rollout of implementation across client locations
- Serve as primary point of contact for clients on day-to-day basis
- Assist QA staff from product team with product testing
- Educate users on software functionality as well as on data entry, system administration, user security, and user permissions
- Design and conduct knowledge transfer sessions and training, both on site and via webinars
- Create both client-facing and internal documentation
- Act as liaison between partner and the product team, including conveying technical information so that non-technical individuals can understand
- Perform other duties as assigned
- Work will be required on weekends as needed
Qualifications
- Bachelor’s degree, or comparable work experience in a customer focused project role
- Knowledge of the payments industry and point of sale devices preferred
- Experience managing customer success initiatives preferred
- Ability to analyze business processes and develop a practical and useful system to support them
- Excellent communication skills
- Technical Writing & Documentation skills
- Strong problem solving and analytical skills
- Keen attention to detail.
- Proficient with Microsoft Office.
- Ability to be effective in a fast-paced environment balancing different roles on different projects.