Associate Project Manager
Description
The Associate Project Manager is responsible for learning the steps and processes to manage implementation projects successfully. With growing knowledge and experience, this role is responsible for maintaining or exceeding the team's goals and completing projects to the client’s satisfaction on schedule and within budget. The Associate Project Manager represents Tyler to the client.
Responsibilities
- Document customer interactions, issues, and solutions while contributing to internal and external knowledge bases.
- Gather and analyze product feedback to identify product improvement opportunities.
- Support internal product-related projects, ensuring deliverables meet defined timelines and standards.
- Assist in the creation of training materials and support training delivery for internal teams and clients.
- Assist in managing software implementation projects from kickoff to go-live.
- Coordinate internal resources and client stakeholders to ensure timely delivery
- Identify opportunities for process and workflow improvements.
- Provide third-level support to customers by diagnosing and resolving software-related issues, escalating as needed.
- Perform other related duties as assigned.
Qualifications
- Experience in software support, product analysis, or related roles.
- Good analytical and problem-solving skills with attention to detail.
- Excellent written and verbal communication skills.
- Customer service orientation with an empathetic and professional approach.
- Ability to manage multiple tasks and priorities in a fast-paced environment.