Associate Implementation Consultant

Professional Services Latham, New York United States


Description

Responsibilities

  • Learn software products with the goal of beginning to provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
  • Assist with designing and conducting knowledge transfer sessions on site or through webinars.
  • Educate users on fundamental software functionality essential to the solution as well as on data entry, system administration, user security, and user permissions.
  • Perform consultation/analysis of basic complexity of client business model to identify and document client requirements regarding Tyler products and functionality.
  • Play an active role in troubleshooting client issues of basic complexity.  Work with the Support or Development departments to resolve issues of basic complexity.
  • Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems-related client activity.
  • May assist QA staff with product testing or modification testing as required.
  • Notify more experienced staff, management and/or appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
  • Create both client-facing and internal documentation such as "quick tips" and "how tos".
  • Act as liaison between the client and company’s technical staff including conveying technical information of basic complexity so that non-technical individuals can understand.
  • May participate in the annual Users Conference to facilitate user group discussion on assigned module/topic.
  • Extensive travels to client sites.
  • Perform other duties as assigned. 

Qualifications

  • Bachelor’s degree, or comparable work experience.
  • Bachelor’s degree, or comparable work experience.
  • Knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired.
  • Exceptional presentation and knowledge transfer skills.
  • Excellent interpersonal and communication skills.
  • Familiarity and ease with computer systems and Microsoft Office products.
  • Strong problem solving and analytical skills.
  • Ability to travel extensively.
  • Valid driver’s license.