Technical Writer

Software Support Plano, Texas

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The Technical Writer creates technical documentation and information about Tyler software products, services, and policies and procedures.

Responsibilities

Researches, writes, gathers, organizes, and edits content that can be repurposed for use as product information, online help, training materials, e-learning components, support content, proposals, policies/procedures, and other knowledge assets.
May be responsible for updating and managing technical information on division website.
Works with other members of the department to plan and schedule projects and with other department staff to ensure consistent and accurate information.
May participate in User Acceptance Testing (UAT) sessions.
Gathers user feedback and enhances usability of software by choosing the content and media most appropriate to the respective user audience.
Produces content that conforms to established guidelines and best practices.
Proofreads and copyedits content for proper use of grammar, punctuation, and style guidelines.
Tests content for accuracy and usability.
Assists in improving and documenting departmental processes and style guide.
Participates in cross-department teams focused on product improvement such as sprint planning and/or demo sessions with Software Engineering team.
Maintains a knowledge base of accurate and approved content.
Updates intranet resources as assigned by the Manager.
Performs other job-related duties and responsibilities as may be assigned from time to time.

BS/BA degree in English, Technical Writing, Communication, Journalism, or related field.
A minimum of two years of experience in the field or in a related area.
A minimum of one year of experience producing online help systems or other web-based content preferred.
Experience or education in information systems, business processes, and/or software development preferred, or two years Tyler software experience.
Working knowledge and understanding of Agile development.
Strong organizational skills and attention to detail and accuracy, with ability to multi-task, adhere to strict deadlines, and work under pressure.
Strong written and verbal English language skills (grammar, syntax, usage, and style issues).
Ability to write technical content clearly and accurately.
Strong knowledge of Microsoft Office and Adobe Technical Communication Suite or equivalent products required.
Strong experience with other advanced word processing, e-learning, graphic production, online help authoring tools, and web applications preferred.

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