Technical Writer
Description
The Technical Writer creates technical documentation and information about Tyler software products, services, and policies and procedures.
Responsibilities
- Researches, writes, gathers, organizes, and edits content that can be repurposed for use as product information, online help, training materials, e-learning components, support content, proposals, policies/procedures, and other knowledge assets.
- May be responsible for updating and managing technical information on division website.
- Works with other members of the department to plan and schedule projects and with other department staff to ensure consistent and accurate information.
- May participate in User Acceptance Testing (UAT) sessions.
- Gathers user feedback and enhances usability of software by choosing the content and media most appropriate to the respective user audience.
- Produces content that conforms to established guidelines and best practices.
- Proofreads and copyedits content for proper use of grammar, punctuation, and style guidelines.
- Tests content for accuracy and usability.
- Assists in improving and documenting departmental processes and style guide.
- Participates in cross-department teams focused on product improvement such as sprint planning and/or demo sessions with Software Engineering team.
- Maintains a knowledge base of accurate and approved content.
- Updates intranet resources as assigned by the Manager.
- Performs other job-related duties and responsibilities as may be assigned from time to time.
Qualifications
- BS/BA degree in English, Technical Writing, Communication, Journalism, or related field.
- A minimum of two years of experience in the field or in a related area.
- A minimum of one year of experience producing online help systems or other web-based content preferred.
- Experience or education in information systems, business processes, and/or software development preferred, or two years Tyler software experience.
- Working knowledge and understanding of Agile development.
- Strong organizational skills and attention to detail and accuracy, with ability to multi-task, adhere to strict deadlines, and work under pressure.
- Strong written and verbal English language skills (grammar, syntax, usage, and style issues).
- Ability to write technical content clearly and accurately.
- Strong knowledge of Microsoft Office and Adobe Technical Communication Suite or equivalent products required.
- Strong experience with other advanced word processing, e-learning, graphic production, online help authoring tools, and web applications preferred.