Technical Writer

Software Support Plano, Texas


The Technical Writer creates technical documentation and information about Tyler software products, services, and policies and procedures.


  • Researches, writes, gathers, organizes, and edits content that can be repurposed for use as product information, online help, training materials, e-learning components, support content, proposals, policies/procedures, and other knowledge assets.
  • May be responsible for updating and managing technical information on division website.
  • Works with other members of the department to plan and schedule projects and with other department staff to ensure consistent and accurate information.
  • May participate in User Acceptance Testing (UAT) sessions.
  • Gathers user feedback and enhances usability of software by choosing the content and media most appropriate to the respective user audience.
  • Produces content that conforms to established guidelines and best practices.
  • Proofreads and copyedits content for proper use of grammar, punctuation, and style guidelines.
  • Tests content for accuracy and usability.
  • Assists in improving and documenting departmental processes and style guide.
  • Participates in cross-department teams focused on product improvement such as sprint planning and/or demo sessions with Software Engineering team.
  • Maintains a knowledge base of accurate and approved content.
  • Updates intranet resources as assigned by the Manager.
  • Performs other job-related duties and responsibilities as may be assigned from time to time.


  • BS/BA degree in English, Technical Writing, Communication, Journalism, or related field.
  • A minimum of two years of experience in the field or in a related area.
  • A minimum of one year of experience producing online help systems or other web-based content preferred.
  • Experience or education in information systems, business processes, and/or software development preferred, or two years Tyler software experience.
  • Working knowledge and understanding of Agile development.
  • Strong organizational skills and attention to detail and accuracy, with ability to multi-task, adhere to strict deadlines, and work under pressure.
  • Strong written and verbal English language skills (grammar, syntax, usage, and style issues).
  • Ability to write technical content clearly and accurately.
  • Strong knowledge of Microsoft Office and Adobe Technical Communication Suite or equivalent products required.
  • Strong experience with other advanced word processing, e-learning, graphic production, online help authoring tools, and web applications preferred.