Account Representative
Description
We’re seeking a driven, relationship-focused Account Representative to grow and expand Tyler’s ERP Pro client base. This role is centered on maximizing value within existing customers—helping public sector organizations optimize operations while identifying opportunities to expand Tyler solutions. You will act as a strategic partner to your clients, combining consultative selling, product expertise, and relationship management to drive measurable outcomes and revenue growth.
Travel - 25-50%
Responsibilities
- Develop deep expertise in Tyler ERP Pro solutions and effectively map capabilities to client needs
- Proactively engage clients to uncover new opportunities and assess interest in additional products/services
- Clearly communicate product value, features, and outcomes; address questions and remove barriers to purchase
- Follow up on leads generated internally and convert interest into qualified opportunities
- Lead full sales cycles including discovery, demos, proposals, and contract closure
- Support and contribute to RFP responses as needed
- Travel to client sites, industry events, and user groups to strengthen relationships and drive awareness
- Collaborate cross-functionally with internal teams to ensure customer success
Qualifications
- Bachelor’s degree (preferred)
- 2–5+ years in software sales, account management, or SaaS environments
- Experience working with existing customer accounts (expansion + retention focus)
- Municipal/public sector experience strongly preferred
- Familiarity with CRM systems (Salesforce, Dynamics, etc.)
- Strong presentation and public speaking skills
- Proficiency in Microsoft Office and general PC applications
- Valid driver’s license and ability to travel (25–50%)