Implementation Consultant

Professional Services Lawrenceville, Georgia United States


Description

Provide on-site and remote services to clients during the implementation process.  Services include assistance with setup of applications, initial conversion data verification, training on the applications, and go-live assistance.   In addition, Implementation Consultants teach live and web-based classes, and may be assigned to conduct business process reviews or gap analyses for clients.

Responsibilities

  • Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
  • Design and conduct knowledge transfer sessions on site or through webinars.
  • Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.
  • Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
  • May recommend options for new approaches in client work processes as appropriate to ensure efficient software solution for the client’s needs.
  • May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration and other relevant changes.
  • May consult with users to identify the proper data mapping process for the product conversion. Provide instruction to clients on proofing and analyzing data conversions from existing software to Tyler applications.
  • May create custom reports or customize existing reports to satisfy client requirements. Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve.
  • Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, time sheets and weekly expense reports, and updating systems-related client activity.
  • May assist QA staff with product testing or modification testing as required.
  • Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
  • Create both client-facing and internal documentation such as "quick tips" and "how tos".
  • Act as liaison between the client and company’s technical staff including conveying technical information so that non-technical individuals can understand.
  • May participate in the annual User Conference.  Facilitate user group discussion on assigned module/topic.
  • Extensive travels to client sites.
  • Perform other duties as assigned

Qualifications

Travel 40-50% (Ability to travel by air, and valid driver license to rent vehicles) Product specific knowledge preferred:

  • One year of business analysis and/or industry related experience with land, license and asset management software, implementation or consulting services. (or)
  • At least three years of experience in recording and/or content management software implementation/consulting services or an equal number of years working directly with the EnerGov assessment applications
  • Excellent technical skills (SQL Server, ISS, Crystal Reports) and must be able to communicate technical concepts clearly and accurately.
  • Excellent planning and organizational skills, and ability to follow through until a process is complete.
  • Exceptional independent judgment and customer service skills.
  • Excellent verbal and written communication skills.
  • Strong work ethic and commitment to excellence.
  • Strong decision-making, analytical and problem-solving skills particularly in converted software data verification.

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