Datacenter Engineer

IT & Security Plano, Texas United States


The Datacenter Engineer provides advanced technical support to Tyler’s internal customers (employees).  He/she will also provide technical training, guidance, and resource support for end users and divisional staff.


  • Configure and maintain applications in support of customer needs.
  • Maintain virtualization environments – VMWare / Hyper-V / Azure / Amazon AWS
  • Deploy and maintain SAN’s – Infidat, IBM, HP & Dell
  • Assist in developing user documentation and departmental policies and procedures that impact the use of infrastructure systems
  • Maintain proper documentation on the supported environments
  • Troubleshoot complex issues related to Active Directory, DNS, Group Policy and server operating systems
  • Design, install, configure, and administer server/storage hardware and software
  • Analyze system requirements and configure servers in support of customer needs, including new products or technologies
  • Configure and monitor antivirus systems and Windows updates
  • Configure and maintain standalone and network backups
  • Research and recommend options for new or improved technology
  • Respond to advanced customer IT issues
  • Provide escalation path for support calls from IT Specialists and IT Analysts
  • Maintain disaster recovery procedures and perform regular DR tests
  • Participate in IT projects as needed


The Datacenter Engineer must be able to:

  • Multitask between responding to IT issues and researching projects.
  • Document policy, procedures and maintain up to date environment documentation
  • Adapt to changing products, technologies and environments in support of customer needs.
  • Handle advanced operating system, database and application issues with minimal assistance.
  • Stay educated on the newest technologies.
  • Take ownership for troubleshooting and resolving client issues outside direct area of responsibility.
  • Continually research and implement policies, procedures, tools, software and hardware for their customer base.
  • Respond with a swift pace to critical IT issues or outages.
  • Independently manage priorities and completion of multiple assigned projects.
Education, Experience, and Skills
  • Bachelor’s degree in computer technology or comparable work experience
  • Must have ability to exercise independent judgement in planning, organizing, and performing systems analyst tasks.
  • IT certifications such as AWS, MCSA/MCSE, VCP, CCNA
  • Typically requires five or more years of hands on IT experience is preferred
  • Possess an advanced understanding and ability to troubleshoot complex issues related to Active Directory,DNS, Group Policy and Server Operating Systems
  • Experience with multiple operating systems, devices and databases including, Active Directory, VMware, and SANs
  • Advanced understanding of local and wide-area networks
  • Ability to read and create operating system scripts to assist with repetitive tasks and customer needs
  • Strong analytical and problem solving skills
  • Security focused
  • Some travel is required
  • May need the ability to lift 50 pounds on a weekly basis and bend and work in restrictive spaces such as under desks
  • Working knowledge and Linux and Macintosh OS
  • Advanced knowledge of: Windows server 2008, 2012, 2016, 2019; Linux/Unix; PC and server hardware; VMWare vRealize Auotmation and NSX; Active Directory 2012 and 2016; Virtual environments (VMware and HyperV) and clustering technologies; DNS, networking, firewalls, VOIP and printers; Working knowledge of SQL and Oracle; SANs; Powershell scripting, and some knowledge of SQL queries