Communications Specialist
Description
The Communications Specialist provides support to internal stakeholders through consultation, content creation and review, and distribution of communications to Tyler employees. They have a passion for writing and delivering high-quality communications for multiple audiences that drive employee engagement and education. This includes determining appropriate communication vehicles, writing well-researched content, providing creative direction to internal teams, and managing the development of initiatives to completion. They insist on the highest standards, providing best-in-class editing services to internal partners and adhering to style, voice, and brand guidelines.
The Communications Specialist role with Corporate Communications has one of the broadest reaches of any corporate function, in that it involves creating and disseminating strategic messages to multiple audiences, including managers, frontline employees, international teams, and prospective employees. They produce communications that have a direct impact on employee engagement/education and company culture.
Responsibilities
- Serve as a strategic communications partner and Corporate Communications liaison to internal teams, including, but not limited to, HR, Legal, and Compliance.
- Produce clear, concise, and engaging communications that support internal programs and initiatives.
- Lead and execute communications campaigns from concept through delivery, identifying objectives, audiences, key messages, channels, timelines, and success metrics.
- Partner closely with subject matter experts to gather context, conduct interviews, and translate complex information into engaging messaging.
- Write and edit a wide range of content, including internal announcements, intranet articles, toolkits, FAQs, manager talking points, and other written materials.
- Manage content on the employee intranet, including designing pages, updating copy, uploading documents, and archiving communications.
- Support change and organizational communications
- Build strong relationships with cross-functional partners to support integrated employee communications.
- Adhere to voice, tone, style, and brand guidelines.
- Handle sensitive and confidential information with professionalism and sound judgment.
Qualifications
- 1-3 years of professional writing or communications experience
- Bachelor’s degree in a related field or comparable work experience
- Strong writing, editing, and proofreading skills
- Exceptional project management and time management skills
- Familiarity with HTML a plus
- Ability to generate ideas, analyze information, and make decisions
- Knowledge of photo editing and multimedia programs
- Knowledge of AP style
- Strong attention to detail
- Proficient in Microsoft Office applications
- Excellent organizational and administrative skills
- Ability to work in a fast-paced environment with multiple projects and competing timelines