Payments Enablement Specialist
Description
The Payment Enablement Specialist plays a pivotal role in managing the configuration and implementation of payment systems within the Tyler Payments ecosystem. This includes, and is not limited to, handling new service setups, enhanced functionality configuration, ensuring readiness for release to the customer, supporting company-wide payments migrations and implementation of financial institution system integrations. The payment enablement specialist serves as a point of contact for configuration-related inquiries and service setup troubleshooting, ensuring seamless transaction processing and responsive support for internal stakeholders. Success in this role requires a balanced blend of customer service excellence, organization, technical aptitude, problem-solving, and sharp attention to detail to onboard services efficiently and accurately. The payment enablement specialist collaborates closely with product and development teams, as well as finance and customer service teams, to deliver a white-glove onboarding experience.
Responsibilities
- Document collection: Ensure all required hand-off paperwork is submitted, accurate, and compliant with Tyler Technologies and third-party vendor standards. Document system configuration requirements and internal communication within the Client Record Management systems.
- System Configuration: Configure Tyler Payment systems in all environments to meet contractual needs.
- Testing and Validation: Perform and/or coordinate required end-to-end testing prior to go live and validate systems for accuracy of processing.
- Collaborate and Knowledge Expansion: Collaborate with divisional teams and internal technical teams to serve as an expert in configuration of the payment systems to ensure a timely and successful service launch.
- Company-wide Migrations: Support divisions in company-wide system migrations from implementation of new functionality to large scale processor migrations.
- Financial Institution and Vendor Integrations: Work with Third-Party vendors and Financial Institutions to integrate the payment systems with new features and functions. The payment enablement specialist will be an expert in these Third-Party integrations and feature sets.
- Implementation Handoff: Document service details and handoff to the divisional implementation teams for their go live.
- Issue resolution & support: Address and resolve any implementation and testing errors that are a direct result of the service setup/merchant credentials. This may include coordinating with third-party payment processors/vendors to address technical issues, account setup, or updates.
- Customer Service: Provide white-glove support to internal partners and peers, including clear communication and proper account documentation regarding expected outcomes, troubleshooting, and account details. Clear communication with escalation manager/contacts.
- Collaboration: Actively participate in team and company Teams chat and meetings. Attend team meetings where team members identify areas of improvement, account issues, trends, etc. and provide examples for solutions. Communicate honestly and respectfully with peers, partners, vendors, and across the Tyler organization - always keeping One Tyler top of mind.
Qualifications
- A bachelor’s degree in business, finance, or related discipline is preferred but not required.
- 3-5 years relevant experience in customer service, financial operations, or payment processing is highly valued.
- Working knowledge of payment platforms including Payliance, FISERV, and Chase ISO is highly valued.
- Demonstrated ability to solve problems effectively, with sharp attention to detail.
- Exceptional communication skills, both written and verbal.
- Proven capability to thrive in fast-paced environments while managing multiple priorities.
- Fundamental understanding of financial transactions and payment systems.