Director, Conversions

Professional Services United States


Description

The Director, Conversions position is responsible for providing leadership to Financials, Utilities, Courts, and Tax Conversion teams across the Local Government Division.  This role provides oversight for growth, strategy, and technical governance in all aspects related to data conversion.  The Director is key in partnering with development, professional services, sales, and support to effectively support revenue generation, strategizing future trends for increased efficiency effort, and maintaining consistency across product lines. 

Responsibilities

  • Ensure divisional development teams (Financial, Utility Billing, Courts, Tax) are built to balance scalability and serving the divisional business units effectively.
  • Drive adoption of key tools, platforms, procedures and more to ensure that data is consistently and predictably available across the division and that processes followed align to Tyler controls, standards, and needs.
  • Leverage technical aptitude and past work experience, to effectively communicate with Development and IT leadership.
  • Be an advocate on operational strategies that help drive a consistent Tyler employee and external client experience across the division’s business units.
  • Recruit, lead, build, cultivate and manage best-in-class development teams.
  • Develop and monitor strategies to retain recurring revenue.
  • Collaborate with Sales to ensure accurate invoicing of client contracts.
  • Partnering with IT leadership to enforce processes that enforce data security and integrity.
  • Data governance across multiple platforms including JIRA, PSA, Confluence, and misc. team reporting metrics.
  • Develop and enforce standard operating procedures to effectively streamline processes across product lines.
  • Ensure product conversion teams utilize products and tools consistently.
  • Ability to identify inefficiencies and implement process improvement practices/protocols.
  • Oversees key projects, processes and performance reports, data, and analysis.
  • Confidence in leading LGD-wide initiatives.
  • Represent LGD on Tyler-wide initiatives.
  • Conduct performance management evaluations of staff in accordance with the Divisional Performance Factors (performance, evaluations, discipline, hiring/termination, compensation) and timelines.
  • Actively engage in AWS discussions and determine how we can leverage, operate, and grow within this arena.
  • Demonstrate working knowledge of Tyler’s development and operational procedures (development, sales, support, professional services, billing)
  • Possess detailed knowledge of Tyler’s portfolio of products with particular emphasis on LGD products.
  • Understand contract language and how that translates to conversion effort
  • Demonstrate attention to detail and strong analytical skillset.
  • Possess a leadership style that gains respect, confidence and establishes teamwork.
  • Work as a strategic planner.
  • Maintain composure under pressure and accurately access and resolve problem situations.
  • Think clear, with a structured approach to identifying and solving problems.
  • Understand the value to use technology for optimal effectiveness.
  • Demonstrate technical proficiency, willing and able to dive deep into the details if necessary.
  • Exercise good judgment, discretion, and tact while working with clients.
  • Exhibit excellent communication (verbal/written) and people skills
  • Lead with quiet confidence, be a humble competitor, and a constructive role model.
  • Create and promote excellent cross-organizational communication to achieve divisional/company and personal goals.
  • Possess engaging personality with unquestionable integrity, credibility, and character.
  • Show they are passionate about embracing continued learning and professional growth.
  • Demonstrate proactive and creative problem-solving skills and ability to evaluate options, analyze complex problems, present possible solutions in a simple, easily understood manner.
  • Implement best practices and continuous process improvement via establishing/measuring key performance indicators and tracking mechanisms.
  • Show the ability to effectively handle competing priorities.
  • Always be action oriented and willing/able to function in a continually transforming environment.
  • Exhibit good business acumen, be decisive, and data driven.
  • Work in a cooperative, respectful, and collaborative manner.
  • Work with a diverse group of people and adapt to and work in a dynamic environment.
  • Recognize and react appropriately to the complexity and criticality of incidents related to the implementation business function.
  • Travels required up to 10%.
  • Perform other duties as assigned

Qualifications
  • A minimum of a B.S. or B.A. degree or equivalent experience is preferred.
  • 5 years of technical management experience within a software company.
  • Strong technical (programming/IT) background.
  • Exceptional communication skills with all levels of leadership.
  • Excellent interpersonal and communication skills.
  • Familiarity and ease with computer systems and Microsoft Office products.
  • Strong problem solving and analytical skills.
  • SQL knowledge desired.
  • Ability to travel.
  • Valid driver's license