Project Manager, eFile & Serve

Professional Services Plano, Texas


The Project Manager is a crucial member of the eSolutions organization and serves as the catalyst to ensure successful execution of the department’s long term strategy. The Project Manager understands the clients’ business needs and translates those needs into a plan to deliver successful results.  The Project Manager is also responsible for managing an in-house team through all phases of the implementation which includes discovery, configuration, implementation, monitoring, management, and results delivery for Courts and Justice Clients.
Project Managers work with our solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer.



  • Manage and assume accountability for all aspects of projects related to delivery of client software and services including:

    • Planning and tracking all project activity.

    • Guide the client through release planning in support of the overall project schedule.

    • Track and submit project progress reports by due dates.

    • Coordinating necessary resources to meet project needs.

    • Managing communication throughout the team and stakeholders.

    • Manage the quality of project team deliverables.

    • Report status and issues.

    • Identify, report, and manage risks; overcome project obstacles.

    • Act as a client liaison and representative communicating client feedback to appropriate Tyler representatives; act in a manner to resolve outstanding issues on behalf of client in a timely manner.

  • Create and maintain the following deliverables for basic eSolutions projects:

    • Weekly status reports.

    • Project task lists.

    • Maintain issues list.

    • Maintain project risk mitigation log.

  • Responsible for client relations. Ensures client fully understands the respective roles/responsibilities of client and Tyler staff.  Ensures ongoing clear and effective communications.  As required, involves senior/executive Tyler staff to support effective completion of the project and/or to resolve high-level issues.

  • Anticipates, identifies, and resolves roadblocks such as client preparation, business process gaps and missed requirements.

  • 10-25% travel is required.


  • Bachelor’s degree in business, technical, criminal justice or equivalent experience.

  • 4+ years’ project management experience, external client-facing engagements required.

  • Previous successful experience working with clients of high authority is required.

  • Proven ability and experience in successfully managing multiple projects is required; preferably software implementation projects

  • Experience using Microsoft Project.

  • Solid and proven project management experience essential and required.

  • General experience or knowledge of integration project work is preferred – solutions for exchanging data between disconnected software systems to enable cross-system business process.

  • Excellent planning, organizational skills and ability to follow-through until process are completed.

  • Excellent verbal and written communication skills; especially under pressure with high level clients.

  • Proficiency using computers and exposure to IT infrastructure components is preferred.

  • Strong decision making and problem-solving skills.

  • Strong analytical ability, particularly in a technical environment.

  • Proficient in Microsoft Word, Excel PowerPoint, and Project.