IT Hosting Intern - Summer 2021

IT & Security Plano, Texas


Description

If you are looking to grow your career with challenging and meaningful work that directly impacts our clients and communities, we offer a dynamic environment where employees collaborate on engaged, innovative teams.

  • More than 5,000 employees and growing!
  • A track record of developing careers while supporting work-life balance.
  • Tyler encourages employees to think outside of the box, stay curious, build on their skills, and be the drivers of their careers.

As an IT Hosting intern, you will experience the day-to-day of a successful Hosting team.

Responsibilities

  • Assist Hosting staff with analyzing, documenting and closing support tickets.
  • Use Hosting’s Dynamics CRM support portal to review requests and route them.
  • Use Hosting’s Service Desk support portal to create requests for server builds, resource changes, etc. for hosting VMs.
  • Prepare and/or modify documentation.
  • Respond and resolve alerts in a team environment.

Qualifications

  • Ability to work effectively with a team of professionals on technical and business issues
  • Excellent oral and written communication skills
  • Excellent problem solving and analytical skills
  • Basic knowledge of Virtual Machines
  • Basic knowledge of server hardware (including web servers) and network configurations
  • Basic knowledge of Networking (TCP/IP, LAN, WAN, Firewalls, OSI Model)
  • Basic knowledge of Windows Active Directory Services
  • Basic knowledge of Microsoft server operating systems (e.g. Windows Server 2008/2012, SQL Server 2008/2012)