Technical Sales Engineer

Sales United States Yarmouth, Maine


Description

The Technical Sales Engineer, also known as Technical Solutions Engineer, plays a vital role as a technical liaison of Tyler solutions throughout the sales cycle. This dynamic position provides technical insight and guidance to the sales team through several key responsibilities.

Through tailored technology demonstrations, partner with your sales team to highlight aspects of Tyler solutions that benefit customers and prospects. Craft technical documentation used by sales, including request for proposal (RFP) responses. Collaborate with multiple Tyler departments while working with the latest Tyler solutions and technologies assisting with the management of demonstration environments.

As a steward of the technical messaging and demonstration environments used throughout the sales process, the Technical Sales Engineer directly impacts Tyler’s success.

Responsibilities

  • Develop and deliver onsite and remote technical product demonstrations and discussions.
  • Support sales staff by serving as technical liaison of Tyler’s solutions and services, including setup, architecture, functionality, and deployment.
  • Create and maintain technical messaging and documentation used throughout the sales process for multiple Tyler products.
  • Analyze and respond to technical requirements in RFPs with accurate and thorough responses.
  • Maintain technical product knowledge by participating in vertical team meetings.
  • Research and stay current on emerging technologies related to Tyler solutions and provide feedback to management as requested.
  • Support the Demonstration Team with setup, usage, and documentation of processes related to the latest software and hardware technologies used in sales demonstrations.
  • Provide systems management oversight and support assistance of Tyler application demonstration environments. Primary tasks include:
    • Collaborate with other Tyler departments to coordinate installation and issue resolution of Tyler applications and supporting technologies.
    • Streamline access and interaction through new technologies, custom toolsets, and process efficiencies.
  • Perform other duties as assigned.

Qualifications

  • Demonstrate strong communication and interpersonal skills to various audiences, including internal, external, technical, and non-technical.
  • Exceptional writing, analytical, and problem-solving skills.
  • Demonstrated knowledge of supporting technologies including operating systems, databases, networking, and cloud hosting.
  • General understanding of installation, maintenance, and troubleshooting of enterprise solutions.
  • Self-motivated with the ability to manage and prioritize multiple tasks to meet deadlines.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and in a team environment.
  • Strong proficiency in Word, Excel, and PowerPoint.
  • Must possess a valid driver’s license.
  • Be willing to travel 15-40%