Software Support Specialist

Software Support Troy, Michigan


In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users. Your mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems.


  • Provide high-quality phone and email support of Tyler’s New World Public Safety software applications
  • Perform extensive troubleshooting of key software and hardware components to closure
  • Take ownership of technical incidents and coordinate resolution with product development team when necessary
  • Replication of complex customer issues
  • Train customers in system operation and software functionality


  • Bachelor’s Degree in MIS, CIS or other related Technical field preferred
  • General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases
  • Readiness to learn new technologies at lightning speed
  • Commitment to providing an exceptional experience to our customers
  • Flexibility to work various shifts to cover our core hours: Monday – Friday 8AM - 9PM
  • SQL Experience highly preferred