Client Executive

Client Success Plano, Texas


Description

The Client Executive is responsible for maintaining relationships with the executive level of the client organization.  The position will foster strong relationships between Tyler and its clients and will be relied upon to provide advice and recommendations, based upon their own experience and expertise, for Tyler products.

 

Responsibilities  

  • Develops and maintains an excellent relationship with assigned clients at the highest levels.
  • Responsible for working with Product Owners/Managers, Regional Sales Directors and Regional Project Executives/Directors to develop post-implementation vision for assigned clients.
  • Assess client’s electronic maturity using available tools and develop client specific roadmap which will include new products, services and improved configuration to reduce software consumption gap.
  • Assist assigned clients in developing funding and rollout plan to achieve roadmap goals.
  • Responsible for regular client communication and periodic site visits, including regular account reviews with key client stakeholders.
  • Document and advise clients on best practices, governance, and Client Success offerings (CSAM, CSC).
  • Serve as point of contact for executive-level client escalations.
  • Promote client satisfaction and loyalty by demonstrating an understanding of their critical business issues and delivering services that help meet their business objectives.
  • Measure and report regularly on client health, including weekly tracking and quarterly account reviews with Tyler Executive Leadership Team.
  • Consult with clients on business processes and software modifications.
  • Consult with and provide guidance to Client Success Account Managers on customer-specific needs and scenarios.
  • 20-40% travel
  • Perform other duties as assigned.

 

Qualifications 

  • BS/BA degree in related field or equivalent experience is desired.
  • Minimum 3 years’ experience of account management experience preferred.
  • Ten or more years’ experience in managing client relationships/software.
  • Prior management and leadership experience preferred.
  • Software life cycle knowledge required.
  • Excellent planning, organizational skills, and ability to follow-through until process are completed.
  • Excellent interpersonal skills including verbal and written communication, teamwork, and customer service skills.
  • Strong decision making and problem-solving skills.
  • Strong analytical ability, particularly in a technical environment.
  • Proficient in Microsoft Word, Excel, PowerPoint and Project.
  • Exceptional conflict management, interpersonal and negotiating skills.
  • Working knowledge of Tyler products required.
  • Strategic planner with excellent organizational skills and ability to follow-through until process is completed.