Program Manager - AI
Description
Role Description
We are seeking an experienced Program Manager based in Maine to coordinate and drive delivering next-generation AI solutions within Tyler’s Enterprise ERP software suite.
We are seeking an experienced Program Manager based in Maine to coordinate and drive delivering next-generation AI solutions within Tyler’s Enterprise ERP software suite.
Core Skills & Competencies
- Good Understanding of our ERP Products and Clients: Has a foundational understanding of client use cases, product architecture, and how features are delivered to market
- Organizational Acumen & Cross-Functional Leadership: Proficient at navigating internal structures and processes; a respected leader within Product and Engineering with a proven track record of partnering effectively to “get stuff done."
- Stakeholder Management & Collaboration: Skilled at aligning diverse teams, building strong relationships, and driving shared objectives across the organization.
- Clear & Concise Communication: Presents status, risks, and recommendations to both executives and frontline teams in a timely, impactful manner.
- Drive to Completion: Translates AI goals into actionable plans, maintains focus on outcomes, and meets short term goals while not losing sight or progress on long term deliverables.
- Adaptability: Resolves complex issues quickly, remains flexible in a rapidly evolving tech landscape, and navigates organizational complexities.
Responsibilities
- Act as the project manager and product manager, working with cross-functional teams to define integration requirements, priorities and timelines
- Integrate APIs to facilitate the AI Agent’s interaction with existing state systems
- Ensure agent continues to operate with high level of relevancy and quality
- Ensure data security and compliance with relevant regulations and policies
- Document integration processes, technical specifications, and best practices
- Gather feedback from end-users and stakeholders to guide iteration and improvements
Qualifications
- Must be physically located in Maine, in office a minimum of 3 days per week
- Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience)
- Ability to provide information in a format and manner adapted to, and easily understood by, the given audience.
- Ability to work collaboratively with diverse teams and balance multiple priorities effectively
- Demonstrated ability to work in highly ambiguous, emerging and evolving environment
- Some GenAI experience (prompt engineering, evals, etc) preferred but not required
- Experience building and maintaining RESTful APIs for systems integration is ideal but not required