Office Administrator

Administration Honolulu, Hawaii


NIC - Hawaii, a division of Tyler Technologies is the organization behind eGovernment services in the State of Hawaii. We are a talented team of programmers, designers and project managers who are dedicated to improving the lives of Hawaiian citizens through the web and mobile applications that we build on behalf of our government partner. We are passionately leading a new era of digital public service, using technology to bring government to the people of Hawaii in meaningful and convenient ways. NIC Hawaii is currently seeking a Office Administrator to join our team.     


  • Performs clerical and administrative tasks to support daily operations
  • Opens and sorts mail for delivery to appropriate person
  • Greets office visitors and answers phone calls
  • Answers general inquires and disseminates information in a timely manner
  • Demonstrate and promote customer satisfaction
  • Sets up new customers (subscribers) properly in the database with correct billing information
  • Emails customers information to gain access to requested application (passwords provided via phone only)
  • Provides assistance to customers unfamiliar with applications and general customer support
  • Opens checks received in office, records payment for tracking purposes
  • Mails payments to lockbox daily
  • Provides administrative and clerical support for Management Team
  • Maintains vendor Accounts Payable files
  • Maintains Customer Subscriber Files (digitally)
  • Performs collections on returned eCheck payments
  • Acts as backup for Finance Administrator as appropriate (runs weekly and monthly reports and requests payments, submits and releases daily ACH payments in the bank)
  • Reviews and routes invoices and refund check requests for payment using web-based application
  • Relays general company information/announcements to staff
  • Arranges travel, meetings, and conference calls
  • Orders office supplies as needed or requested
  • Orders staff lunches as requested
  • Coordinates with vendors or building staff on office related items
  • Coordinates deliver of holiday cards and gifts to partners
  • Plans annual holiday party for Portal Staff and adheres to budget requirements
  • Performs miscellaneous duties, as required
  • Adheres to HIPAA requirements on all confidential information


  • Minimum 1 year secretarial, receptionist, or office management/administrator experience
  • Minimum 1 year collections experience preferred
  • Microsoft Word and Excel experience highly desirable
  • Excellent customer service skills
  • Strong organizational abilities
  • Self-motivated
  • Desire to work in a fast-paced, entrepreneurial environment