Technical Writing Intern

Professional Services United States


Description

Responsibilities

  • Researches, writes, gathers, organizes, and edits content for use as product information, online help, training materials, video scripts, support content, and other knowledge assets.
  • Owns and continually updates the Online Help systems of several software applications using Adobe RoboHelp as a primary tool.
  • Reports to and works closely with their Manager and team lead to plan and schedule projects and with other technical writers to ensure consistent and accurate information.
  • Produces content that conforms to established guidelines and Tyler/Department best practices.
  • Proofreads and copyedits content for proper grammar, punctuation, and style guidelines.
  • Extensively tests content for accuracy and usability and sets up final user edits.
  • Manages own work schedule to complete assigned tasks on time.
  • Participates in cross-department teams focused on product improvement.
  • Maintains a knowledge base of accurate and approved content.
  • Willing to do what is required, within the confines of honest and ethical behavior, to ensure the success of Tyler Technologies.

Qualifications

  • BS/BA degree in technical communication or a very closely related field (or extensive work experience may be considered instead of a specific degree).
  • Experience in the technical writing field or in a closely related area is preferred, but schoolwork may apply.
  • Working knowledge and understanding of Scrum and Agile development.
  • Experience or education in information systems, business processes, and/or software development preferred.
  • Strong organizational skills and attention to detail and accuracy, with the ability to multitask, adhere to strict deadlines, and work under pressure.
  • Strong written and verbal English language skills (grammar, syntax, usage, and style issues).
  • Ability to write technical content clearly and accurately.
  • Strong knowledge of Microsoft Office and Adobe Technical Communication Suite or equivalent products required.
  • Excellent interpersonal skills including verbal and written communication skills, teamwork, and customer service skills. Please include a cover letter and resume with your application. It is also encouraged to include a writing sample.