Application Trainer, eFile & Serve

Professional Services Chicago, Illinois United States


Description

The Application Trainer is responsible for the delivery of both on-site and virtual training of Tyler’s Courts and Justice software solutions. The position is client-facing and requires the application of adult learning knowledge, hands-on instruction and an understanding of courts and justice solutions to achieve desired results.

Responsibilities 


  • Deliver live, virtual training courses covering Tyler Courts and Justice software products

  • Create, refine, and deliver written materials in support of training initiatives

  • Assist in the planning and organization of training assignments, in line with project deadlines and expectations set forth by management and the client contract

  • Manage multiple client training tracks simultaneously to deliver engaging, customized instruction, while engaging in content production and refinement

  • Curate existing client-facing documentation, ensuring adherence to Tyler brand standards, and keeping all documentation current and adapted to the most current release.

  • Schedule and coordinate all aspects of training execution, including virtual platform, date/time, materials, and attendance

  • Coordinate with client and project team to address specific client needs or requests, and to gather unique client information.

  • Collect, compile, and report results of training engagements, including satisfaction survey results in a Training Completion Report for each client

  • Facilitate learning using a variety of instructional methods and activities to maintain user engagement

  • Provide hands-on practice opportunities through guided exercises and independent practice scenarios

  • Support and coach users with varying levels of technical proficiency, as they gain mastery of the software. Remediate and guide those who require additional reinforcement of content

  • Represent the Tyler brand, mission, and values at all times, with clients and fellow employees

  • Perform other job-related duties and responsibilities that may be assigned

Qualifications


  • BA/BS in Education, Communications, or another applicable degree required

  • Must live in Illinois

  • Previous experience training or onboarding a plus

  • Foundational knowledge of adult learning theory and the application of learning science required

  • Ability to learn independently and manage competing priorities, while constantly expanding knowledge and skills

  • Excellent interpersonal skills, including verbal and written communication, strong customer service instincts, and teamwork

  • A “do what it takes” approach to solving problems and delivering quality learning experiences

  • A positive attitude and the ability to calm those around you

  • Excellent people skills and the ability to build relationships

  • A strong work ethic and sense of ownership in all efforts

  • Knowledge of Tyler’s Courts and Justice product suite a plus