Tyler Technologies Careers

Description

Responsibilities

• Perform ERP software installation, data migration and upgrade services for existing Tyler clients from their OnPremise install to AWS Cloud through scheduled project appointments with a defined scope of work.
• Configure application, database, and web servers with Tyler and 3rd party software.
• Provide technical overviews to clients regarding server configurations and software installation procedures.
• Document results of service work performed for use by internal staff.
• Position requires some travel for team engagements or client user groups.
• Position requires Saturday coverage up to once a month based on customer requests.
• Installs, configures and tests all components to the expected revisions and performance standards.
• Provides high-level installation planning and consulting for existing clients.
• Assists training staff on the installation procedures and processes.
• Assists the Installation Analyst with developing consistent installation standards.
• Provides high quality installation services to large and complex clients.
• Work through complex technical issues with customers.
• Manage and prioritize multiple and often conflicting tasks while working independently.
• Become a trusted client resource by providing service that consistently demonstrates a high level of product knowledge and work ethic along with respect for the client.
• Performs other duties as assigned.

Qualifications

• BS/BA in MIS, IT, Computer Science or Computer Engineering related degrees or equivalent experience.
• Experience administering and/or installing applications on Microsoft Windows Server.
• Experience administering and/or installing Microsoft SQL Server.
• A minimum of 18 months of relevant experience installing and configuring software associated with Tyler solutions.
• Demonstrated proficiency with installing and upgrading Tyler applications.
• Strong knowledge of web servers (IIS, Apache) and secured communication (SSL).
• Basic knowledge of server hardware and network configurations.
• Strong analytical and problem solving skills.
• Ability to self-manage projects and prioritize work.
• Ability to communicate effectively with highly technical and non-technical individuals.
• Must be able to contribute and work effectively within a collaborative team environment.
• Ability to evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.
• Build rapport with clients to turn what may be a negative situation into a positive customer service experience.
• Prioritize and complete multiple tasks in a fast-paced, technical environment.
• Demonstrate ability to maintain a positive, professional attitude.
• Must have excellent customer service and client relationship building skills.
• Strong attention to detail is needed.