Account Manager
Description
Company Snapshot
Born in Miami more than a quarter of a century ago, Tuuci is the global leader in premium shade and placemaking products for hospitality, commercial, and residential outdoor settings. From locations in North America, Europe, and Asia, our teams strive to meet and exceed the Tuuci vision: to help people live their best life outdoors through inspiring design, enduring performance, and convivial service.
We work in a fun, fast-paced, and diverse environment where close collaboration and the spirited exchange of ideas are encouraged. Our culture supports our vision by driving excellence, encouraging creativity, and supporting personal growth and development.
Position Summary
Tuuci is seeking a customer-focused and relationship-driven Account Manager to support and grow key strategic commercial accounts, including the Starbucks portfolio. This role serves as the primary point of contact for assigned clients and plays a critical role in delivering exceptional service, ensuring order accuracy, and maintaining long-term partnerships.
The Account Manager is responsible for understanding each client’s business needs, managing day-to-day account activity, and identifying opportunities to improve service, efficiency, and account growth. This position requires strong communication skills, attention to detail, and the ability to operate effectively in a fast-paced, collaborative sales environment.
The Account Manager position is full-time, based in the Miami, FL office, and reports to the Director of Sales.
Key Responsibilities
- Serve as the primary business contact and liaison for designated client accounts
- Manage client relationships and deliver consistent, high-quality customer service
- Process sales orders accurately and efficiently
- Respond to client inquiries, requests, and issues in a timely and professional manner
- Coordinate internally to support seamless communication between clients and Tuuci teams
- Ensure key accounts receive the level of service and responsiveness expected from Tuuci
- Maintain a strong understanding of client business operations and Tuuci’s role in supporting them
- Identify opportunities for process improvement, service enhancements, and account growth
- Support additional developing partnerships as assigned
Ideal Qualifications & Experience
Primary
- Proven experience in account management, customer service, or sales support
- Strong relationship management and interpersonal skills
- Excellent written and verbal communication abilities
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Proficiency with order processing systems and CRM or ERP platforms
Preferred
- Experience supporting commercial, hospitality, or national accounts
- Ability to travel as needed to support client relationships
Work Environment & Schedule
- Full-time position
- In-office attendance required at the Miami, FL office
- Standard business hours with flexibility as needed to meet client and business requirements
Employment Terms
- Employment is at-will
- This position supersedes any prior employment agreements related to this role
Tuuci Offers
- Welcoming and collaborative work environment
- Culture that encourages innovation and diversity of thought
- Support for professional growth and development
- Competitive compensation and benefits package including health coverage, matching 401(k), paid holidays, and personal days
About Tuuci
For more than 26 years, Tuuci® has revolutionized outdoor living spaces with durable, innovative shade and furniture products featuring nautically inspired designs. Founded by Dougan Clarke in 1998, the Ultimate Umbrella Company, Inc. (simply known as “Tuuci”) was born from his seaside roots in Miami, where Clarke began his career as a marine outfitter for high-performance yachts. With a keen eye on design and a passion for form and function, Clarke applied his craftsmanship to the shade industry to create Tuuci’s unique brand of marine-grade shade architecture. Today, Tuuci’s award-winning parasols, cabanas, and outdoor furnishings are enjoyed around the world and sought by leading design professionals within the commercial, hospitality, and residential design communities.
Globally headquartered in Miami, the company owns two additional manufacturing centers in Northern Europe and Southeast Asia and operates showrooms in Miami, Chicago, Atlanta, and The Netherlands. Tuuci’s sense of community is a cornerstone of the company’s foundation, providing charitable outreach across a host of environmental and humanitarian concerns. The company’s mission is to help people live their best life outdoors through inspiring design, enduring performance, and convivial service.