Technical Helpdesk Support – Level 1
Description
As the Technical Support Specialist, you will deliver first-line technical assistance to end-users via phone, email, or in-person, promptly resolving hardware, software, and network issues. You'll escalate complex problems to higher-level support teams and install, configure, and maintain various devices. Additionally, you'll assist with user account management, educate users on IT procedures, and document support activities for knowledge sharing. Collaboration with team members to enhance customer support and improve processes will be integral to your role.
Key Responsibilities:
- Provide first-line technical support to end-users via phone, email, or in-person.
- Troubleshoot and resolve hardware, software, and network issues promptly and efficiently.
- Escalate complex problems to higher-level support teams when necessary.
- Install, configure, and maintain desktops, laptops, printers, and other peripherals.
- Assist with user account management and password resets.
- Educate users on basic IT procedures and best practices.
- Document support activities, solutions, and procedures for knowledge sharing.
- Collaborate with team members to improve processes and enhance customer support.
Requirements:
- Excellent communication and customer service skills.
- Self-motivated with a strong desire to learn and grow in the IT field.
- Ability to work effectively both independently and as part of a team.
- Basic understanding of Microsoft 365 applications and services.
- Familiarity with Windows operating systems and Windows Server environments.
- Strong troubleshooting and problem-solving skills.
- Certification in relevant IT fields (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) is a plus.
- Previous experience in a technical support role is preferred but not required.
Working Conditions:
- This position is primarily onsite but may require occasional travel to sisters’ locations.
- After-hours on-call support may be necessary on a rotating basis.
Tuuci Offers:
- Health benefits, matching 401k retirement plan, paid holidays, sick days, personal days.
- Welcoming friendly environment.
- Support for professional growth and development.
- Growth potential based on your ability to meet and exceed expectations.
TUUCI is an equal opportunity employer. All applicants and employees are to be treated equally with the same rights and privileges with respect to recruiting, hiring, promotions, demotions, transfers, separations, compensation, and benefits regardless of their age, race, color, creed, religion, or ethnic origin, sex, sexual orientation, pregnancy-related status, marital status, veteran status, physical or mental disability, where the individual is otherwise qualified, or any other category protected by applicable law.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.