Front Desk Coordinator
Description
Company Snapshot:
Born in Miami more than a quarter of a century ago, Tuuci is the global leader in premium shade and placemaking products for hospitality, commercial, and residential outdoor settings. From locations in North America, Europe and Asia, our teams strive to meet and exceed the Tuuci vision: to help people live their best life outdoors through inspiring design, enduring performance, and convivial service. We work in a fun, fast-paced, and diverse environment in which close collaboration and the spirited exchange of ideas are encouraged. Our culture supports our vision by encouraging creativity, driving excellence, and supporting personal growth and development.
Position Summary:
The Front Desk Coordinator is a member of Tuuci’s fast-paced Human Resources department. The main goal of this role is to provide excellent and effective customer service to all internal and external Tuuci contacts at the front desk along with general administrative support to the People Operations side of the business. Being flexible enough to pick up added tasks and the ability to provide timely assistance without compromising accuracy are key attributes needed to be a successful FDC. In addition, this role is very visible internally and externally, making the ideal candidate someone who has the desire and ability to build relationships with a variety of personalities, has excellent verbal and written communication skills and possesses an ability to use independent judgement in prioritizing and carrying out tasks.
Reporting Relationships:
The Front Desk Coordinator will report to the Sr. Director of People Operations.
Essential Duties and Responsibilities:
- Provide exceptional guest service in a high traffic and high call volume office environment.
- Follows security and safety standards at the main access point for guests by ensuring logbook is accurate, guests are authorized to tour the facility accompanied by a Tuuci employee, and visitor badges and safety glasses are distributed.
- Maintain and co-manage inventory of office and kitchen supplies for a facility of 300+ employees.
- Respond to internal and external HR inquiries/requests in a timely manner by finding solutions to simple questions and escalating more complex issues to the other members of the HR Team, when necessary.
- Support the HR department with planning company events including internal event communication, vendor management, tracking details, setup on event day, etc.
- Assists HR department with vendor management and securing on site concierge services and perks.
- Manage highly confidential documents and matters to ensure compliance and best practices.
- Assist HR department and the business in general with other related administrative and clerical duties such as receiving and sorting mail, photocopying, faxing, filing, and collating.
- Assist with ad-hoc HR projects. Prioritize requests from Chief People Officer.
- Stay abreast of changes in best practices. Informs Sr. Director of People Operations of potential risks and issues that need to be addressed. Makes suggestions for change, improvement, and process development, when appropriate, for the front desk.
- Support and complete other tasks as assigned.
Education and Qualifications:
- Associate degree in business, Human Resources or relevant field is preferred. High school diploma required.
- One year of previous experience as a Receptionist, Administrative Assistant and/or related clerical/administrative role required.
- Previous experience handling confidential information is preferred.
- Fluent in both English and Spanish with the ability to communicate clearly and effectively in a business setting.
- Excellent follow-up, time management and communications skills are required.
- Proficient in MS Office Suite (Outlook, Word, Excel, PowerPoint) is strongly preferred.
Tuuci offers:
- Welcoming friendly environment
- Culture that encourages diversity of thought
- Support for professional growth and development
- Dynamic and talented staff of creative professionals
- Collaborative environment that welcomes innovative ideas and allows you to make an immediate impact on the team
- Health benefits, matching 401k retirement plan, paid holidays, and personal days
ABOUT TUUCI
For more than 26 years, Tuuci® has revolutionized outdoor living spaces with durable, innovative shade and furniture products featuring nautically inspired designs. Founded by Dougan Clarke in 1998, the Ultimate Umbrella Company, Inc., (simply known as “Tuuci”), was born from his seaside roots in Miami, where Clarke began his career as a marine outfitter for high performance yachts.
With a keen eye on design and a passion for form and function, Clarke applied his craftsmanship to the shade industry to create Tuuci’s unique brand of marine grade shade architecture. Today, Tuuci’s distinctive, award-winning parasol designs, luxury indoor-outdoor furniture, cabanas and pergolas, and space-making accessories are experienced around the world and sought by leading design professionals within the commercial, hospitality and residential design communities.
Globally headquartered in Miami, the company owns two additional manufacturing centers in Northern Europe and Southeast Asia, and operates showrooms in Miami, Chicago, Atlanta and The Netherlands.
Tuuci’s sense of community is a cornerstone of the company’s foundation, providing charitable outreach across a host of environmental and humanitarian concerns. The company’s mission is to help people live their best life outdoors through inspiring design, enduring performance, and convivial service.