Fiber Outside Plant Technician

Field Operations Charlottesville, Virginia

Tucows has been working on the Internet since the days when people unironically called it the Information Superhighway.

Today, we’re the second largest domain wholesaler in the world with 25 million domains under management (OpenSRS / Enom). We’re doing all kinds of interesting things, including running an MVNO cell phone service (Ting) and building true fiber to the premises networks in towns and cities across the US (Ting Internet). We offer individual and small business domains and integration with various popular platforms (Hover/Ascio).

We’re a team of over 600 people serving tens of millions of customers around the world. Our growth has been incredible, smart and measured (NASDAQ: TCX, TSX: TC). Our success is built on a solid technical and financial foundation.

Brief description:

Are you ready to be part of an energetic and growing team with the expansion of “Crazy Fast Fiber Internet” service in multiple markets across the U.S.

This position is responsible to be part of a fiber construction team, including blowing and splicing fiber. This position reports to the Fiber Construction Manager or Fiber Deployment Manager.

About the opportunity: 

This position is responsible for regularly performing installation and maintenance of the outside plant fiber network to include construction elements such as conduit, fiber, splice domes, cabinets, and some central office work.  OSP Techs share responsibility with local contractors for both safety and quality within the market. 

The role includes:

  • Always considering Safety First when working and driving
  • Driving a company vehicle
  • Performing installation and testing of our fiber network and maintenance dispatches, as needed, to deliver crazy-fast Gigabit Internet services to both residential and commercial customers
  • Liaising with Fiber Construction Manager/OSP Technician Lead for any fiber restoration efforts. 
  • Ensuring all required materials for installation and maintenance are properly checked out from Inventory
  • Proactively and consistently review today’s scheduled dispatches and assist where needed to maintain scheduled productivity
  • Participate in local marketing events as needed
  • Conduct site surveys as required
  • Participate in on-call rotation
  • Attend meetings
  • All other duties assigned by manager

Knowledge, Skills & Abilities:

  • Commitment to working and leading safely, in compliance with OSHA regulations and company policies
  • Must meet physical weight requirements to perform the job duties in a bucket truck and or ladder
  • Possess a valid driver’s license
  • Construction experience preferred
  • Ability to read and interpret construction maps to build fiber network required
  • Telecommunications and/or Cable experience preferred 
  • Fiber optic splicing/terminating experience preferred
  • Strong communication skills required
  • Great customer service skills required
  • Experience with fiber to the home (FTTH) networks preferred but not required
  • Telecom or data wiring experience preferred.
  • Ability and willingness to work both indoors and outdoors in all types of weather
  • Comfortable with hand tools, power tools, test equipment and ladders

We believe diversity drives innovation. We are committed to inclusion across race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Tucows is committed to maintaining a diverse work environment and is an equal opportunity employer. If you have any accessibility requirements or concerns regarding the hiring process, please notify us so we can provide suitable accommodation.