Student Services Toronto, Ontario


Position at Toronto School of Management

About Toronto School of Management

Toronto School of Management (TSoM) is an innovative college offering a broad range of career-focused programs in Business, Hospitality and Tourism, Big Data, Cybersecurity, and Accounting. We provide relevant programs which ensure our students meet the demands of today’s ever-changing job market.

At TSoM, we recognize the importance of real workplace experience. We offer co-op programs and have partnered with industry leaders to design and deliver innovative and career-centric programs. Our top priority is to provide students with the right combination of academic knowledge and the highest quality hands-on experience to take their careers to the next level. Our experienced faculty deliver the highest quality of education, using their expertise to help you achieve your full potential.

Specific Responsibilities

  • Meet and greet students at the reception area and provide guidance and advice in an efficient manner.
  • Maintain a professional image and demeanor with all students, visitors, employees, management team at all times and maintain a pleasant office environment.
  • Answer and direct calls and emails to the appropriate department with an aim to continuously improve the level of services provided.
  • Assist in the planning and execution of student engagement activities, orientation, and student graduation.
  • Communicate with students’ important information and ongoing updates via phone call, text messages, email, and other communication tools.
  • Manage student physical and digital records as per the TSoM policies and practices.
  • Utilize the best communication tools and strategies for interacting with students
  • Support students with gaining access to the student portal.
  • Develop tools and processes that are aimed to continuously improve the service standards and the accuracy of the information provided such as FAQ, Scripts, Student ongoing feedback, and Infographics.
  • Provide a broad range of clerical and administrative support to various Departments
  • Assist with various administrative duties as needed including, but not limited to, filing, printing, photocopying, organizing student/office files, and other duties
  • Purchase, receive, store, and keep track of the office supplies to ensure that basic office requirements are available
  • Liaison with building management, janitorial company, and security guard as deemed necessary
  • Manage boardroom bookings and set up meetings

Position Requirements

Education and Experience:

  • College diploma or equivalent combination of education and experience
  • A minimum of two (2) years reception/administrative experience

Knowledge and Skills:

  • Excellent telephone manner providing an exceptional customer experience with every interaction
  • Excellent written and oral communication skills
  • Highly organized and efficient time management
  • Ability to multi-task and prioritize
  • Superb attention to detail and ability to meet deadlines; good record keeping and filing skills
  • Proven ability to take initiative and work well independently
  • Proficient with Microsoft Office products (including MS Word, Excel, Outlook, PowerPoint,) and the Internet

Working Conditions:

  • This role is a 5 days per week (Tuesday to Saturday) in-office role with COVID Safety Protocol in place.