Business Development Coordinator

Business Development Toronto, Ontario


Position at Toronto School of Management

Primary Purpose

Toronto School of Management (TSoM) is an innovative college offering a broad range of career-focused programs in Business, Hospitality and Tourism, Big Data, Cybersecurity, and Accounting. We provide relevant programs which ensure our students meet the demands of today’s ever-changing job market.

At TSoM, we recognize the importance of real workplace experience. We offer co-op programs and have partnered with employers from various industries to ensure that students maximize their potential and benefit from the duration of their studies with us. These partnerships support our students to gain real and valuable workplace experience. Our experienced faculty deliver the highest quality of education, using their expertise to help you achieve your full potential.

The Business Development Coordinator is mainly responsible for helping the Business Developers deal with the prospective student admission process via account management functions of educational representatives of the students themselves. These stakeholders are commonly referred to as ‘agents’.

In addition, the BDC will be responsible for the Direct Sales team’s performance recording. This will include a weekly update of the Sales Tracker sheet. The BDC will be responsible for reporting to the Director of Business Development and supporting management in regard to the recruitment pipeline and performance.

  • Communicating directly between agents and TSoM Administrative departments on behalf of Business Development Managers.
  • Process BDs’ applications on Salesforce
  • Liaising with the Admissions department for students’ admission process
  • Exporting, conducting and updating reports on Excel (Pipeline, deposit report, etc.)
  • Compiling presentations on PPT for management meetings
  • Prepare, assist and deliver in Salesforce and Excel presentations/reports
  • Liaising between the BDs, Admissions, and agents
  • Handling of CLOAs/LOAs, Invoices, and Receipts with the Admissions and Finance team
  • Process any changes related to program, intake, tuition, and other relevant information for agents’ students that have already applied/ or been admitted
  • Liaise with the language school teams
  • Speaking tests, LOA for Fast Track, and LOAs for General English programs, Invoices, etc. Process changes on Start date, program length, etc.
  • Help draft Agent Contracts as well as the Renewals in a timely manner
  • Coordinate with Finance Agent’s commission payments
  • Assist in training new BDs on Salesforce processes
  • Provide management with relevant data
  • Administer agent accounts and produce reports on their performance in response to management accounts
  • Assist with campus tours for any Agency representatives visiting TSoM 

Education and Experience

  • Experience with Salesforce
  • Minimum of a diploma or equivalent
  • Great knowledge of the industry in terms of the agent-institution relationship
  • Displayed fantastic customer services skills
  • Exhibited excellent communication skills

Knowledge and Skills

  • A positive attitude and customer-focused approach
  • Ability to act with tact, good judgment, and discretion
  • Must be deadline-driven and goal-oriented
  • Proven self-starter and problem solver
  • Superior organizational skills and ability to multi-task
  • Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity
  • Ability to use own initiative and pay close attention to detail
  • Excellent organizational and time management skills, including the ability to cope with competing demands and prioritize tasks
  • Capable of working independently and thriving with autonomy
  • Ability to maintain professional standards and behaviour at all time

Toronto School of Management is an equal opportunity employer and as such positively encourages applications from suitably qualified and eligible candidates regardless of sex, colour, sexual orientation, gender identity or expression, marital status, family status, citizenship, race, ancestry, disability, national or ethnic origin, veteran status, age, religion or belief.

TSoM is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disability Act (AODA). If you require accommodations for a disability during any stage of the recruitment process, please include this information in your cover letter. All information received in relation to accommodation will be kept confidential.