Cyber Threat Analyst - Global Threat Operations

  • Category: Security Services
  • Team: Enterprise Customer Care
  • Location: Shimomeguro, Meguro-ku, Tokyo

Description

Trustwave is a leading cybersecurity and managed security services provider that helps businesses fight cybercrime, protect data and reduce security risk. Offering a comprehensive portfolio of managed security services, security testing, consulting, technology solutions and cybersecurity education, Trustwave helps businesses embrace digital transformation securely. Trustwave is a Singtel company and the global security arm of Singtel, Optus and NCS, with customers in 96 countries. For more information about Trustwave, visit https://www.trustwave.com.

About the Team:
The Cyber Threat Analyst role sits within the Global Threat Operations (GTO) team as part of  Trustwave's Managed Security Services (MSS). In addition to possessing technical knowledge, the role interacts extensively with customers and partners using polite, professional etiquette.   The role will cover Tokyo Business hours, 9AM to 5PM, and shifts will include weekend coverage.  


Role & Responsibilities:
Cyber Threat Analysts perform the following duties:

  • Use strong TCP/IP networking skills to perform network analysis and understand detected threats.
  • Analyze and respond to security events from firewalls, IDS, IPS, SIEM, Web Application Firewall (WAF) and other security data sources within documented SLA.
  • Respond within service level agreement (SLA) standards to customer tickets and threats requiring incident notification.
  • Tune devices for blocking and reporting based on customer business need.
  • Use effective written and verbal communication skills to interact with customers and internal resources in a polite, positive, and professional manner.
  • Take responsibility for customer satisfaction and overall success of managed services.
  • Respond to needs and questions of customers concerning their managed services, managed devices and detected threats.
  • Adhere to policies, procedures, and security best practices.
  • Resolve problems independently and understands the correct escalation procedures.

 

Skills & Knowledge Requirements:
Must have basic proficient skills/knowledge in some of the following:

  • Information security best practices & network security architecture
  • Current events in Cyber Security and associated patching and remediation efforts
  • Unix / Linux operating systems
  • TCP/IP networking
  • Sourcefire/Snort based security products
  • IP Tables/Packet filter firewalls
  • Scanning technologies
  • Log collection and analysis tools

 

Desired experience:

  • Information security, web server administration, or networking
  • Excellent customer service, analytical thinking and problem solving skills
  • Strong oral and written communication skills - applicants must be fluent in both English and Japanese (Mandatory) and be resident in Japan for this role.  Non-residents will be considered for sponsorship only if fluent in Japanese 
  • Self-managed, highly motivated, and team, deadine and detail oriented

Preferred:

  • Certified in Security related Industry, Vendor or Professional Certification- GCIA, GCIH, Security+, OSCP, or CEH preferred.

Why join us?
Trustwave is an Equal Opportunity Employer committed to providing a working environment that embraces and values diversity and inclusion. When you join Trustwave, you join a unique global family with more than 20 years of history focused on helping you shape and grow your career. We have an entrepreneurial spirit and industry vision that has helped assure our products and services are always on the very forefront of technological development. When you ride the wave, you’ll work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Interested in joining our team? Know someone who might be? Talk to us about how this role could be flexible for you. Apply online now.    Want to know what’s it’s really like to work for us? Check out this link on The Muse: https://www.themuse.com/profiles/trustwave?ref=innovative-companies-0

 

Agencies: Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and, in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.

Share this opportunity

Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Trustwave is a leading cybersecurity and managed security services provider that helps businesses fight cybercrime, protect data and reduce security risk. Offering a comprehensive portfolio of managed security services, consulting and professional services, and data protection technology, Trustwave helps businesses embrace digital transformation securely. Trustwave is a Singtel company and the global security arm of Singtel, Optus and NCS, with customers in 96 countries. For more information about Trustwave, visit www.trustwave.com.

To All Agencies: Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.