Sales Operations Manager

  • Category: Support Services
  • Team: Sales Operations
  • Location: Chicago, Illinois

Description

Position at Trustwave

Manager of Sales Operations

 

Trustwave is a leading cybersecurity and managed security services provider that helps businesses fight cybercrime, protect data and reduce security risk. Offering a comprehensive portfolio of managed security services, security testing, consulting, technology solutions and cybersecurity education, Trustwave helps businesses embrace digital transformation securely. Trustwave is a Singtel company and the global security arm of Singtel, Optus and NCS, with customers in 96 countries. For more information about Trustwave, visit https://www.trustwave.com.

Based in our Chicago Headquarters Office, the Manager, AMS Sales Operations will build, evangelize, and deliver a world-class sales operations function.  The Manager, AMS Sales Operations will report to the Vice President, Global Sales Operations to drive growth initiatives while executing on the company’s sales methodology, processes and productivity tools. 

The Manager, AMS Sales Operations is responsible for the overall productivity and effectiveness of sales operations including designing, tracking and communicating key sales performance metrics. This role is also responsible for developing and operating the processes required to enable Trustwave to work effectively with partners. Sales Operations will work closely with our senior leadership team and regional sales leaders to drive sales effectiveness and assure best practices adhere to all company policies.

Responsibilities:

  • Responsible for the design, implementation and governance of the sales process across AMS sales
  • Establishes high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the sales organization.
  • Global operational planning such as executing key initiatives and programs, territory/segment planning and quota assignment
  • ;Partner with sales leadership to drive growth initiatives
  • Define, report and deliver key performance metrics
  • Utilizing and implementing comprehensive pipeline reports to track opportunities, pipeline conversion and win/loss assessments in a consistent global methodology
  • Ensuring compliance and enforcement of core controls such as discounting, booking process and renewal process
  • Driving the roll-out and adoption of the sales methodology, processes and tools that support the selling process and improvement of customer experience
  • Manage and assure compliance with sales operations budget and financial obligations.
  • Collaborate with internal teams to monitor, report and improve processes

Qualifications:

  • Expert-level experience in sales leadership and global sales operations for a commercial technology services organization
  • Energetic problem solver, collaborator and internal relationship builder. Able to represent the sales organization across other departments, such as marketing, human resources, legal and Finance
  • Able to meet all priorities and deliverables within a matrixed organizational structure
  • Highly articulate with ability to define, refine and implement sales processes, procedures, policies and recommend resulting sales actions
  • Ability to balance priorities of managing and inspiring teams of people, projects of varying complexity, and the daily operations of the business while maintaining focus on the work that is most critical to success
  • Highly developed executive presence with strong collaboration skills; able to articulate a value proposition and secure buy-in and support from senior executive leadership, peers, and staff
  • Hands on experience working with Salesforce, marketing automation software and other sales/marketing tools
  • Highly adept at successfully navigating and managing change
  • Strong understanding of contract and commercial structures and content for direct and indirect channels
  • Fosters an organization of continuous process improvement.

Education:

  • Bachelors degree in Business Administration, Sales/Marketing, related discipline required. Masters of Business Administration is highly preferred.

Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

To All Agencies:

Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.

 

Share this opportunity

Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. Offering a comprehensive portfolio of managed security services, consulting and professional services, and data protection technology, Trustwave helps businesses embrace digital transformation securely.Trustwave is a Singtel company and the global security arm of Singtel, Optus and NCS, with customers in 96 countries.

To All Agencies: Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.