Technical Writer

  • Category: Sales & Business Operations
  • Team: Product Management
  • Location: Warsaw, Poland

Description

Position at Trustwave

Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. Offering a comprehensive portfolio of managed security services, consulting and professional services, and data protection technology, Trustwave helps businesses embrace digital transformation securely. Trustwave is a Singtel company and the global security arm of Singtel, Optus and NCS, with customers in 96 countries. For more information about Trustwave, visit https://www.trustwave.com.

Trustwave is looking for a talented Technical Writer as part of our growing Sales Engineering Center of Excellence in Warsaw. 

Responsibilities

  • Develop technical documentation for Trustwave Fusion platform, managed detection and response services, and software products
  • Work closely with Trustwave Sales Engineering team to create a knowledgebase of frequently required information for use during the sales process
  • Communicate with product designers and developers to understand product details
  • Collaborate with technical staff 
  • Analyze and manage existing and potential content
  • Create and maintain the information architecture
  • Make high-quality documentation that meets standards, is appropriate and easy to use
  • Produce and distribute tutorials to help end-users


Qualifications

  • 2+ years of experience in technical writing of software documentation
  • Ability to translate highly technical information into easily understandable information for customers, SEs and Sales executives
  • Creative skills and usage of photographs, drawings, diagrams, animation, and charts that increase users’ understanding
  • Excellent written skills in English
  • Knowledge of Microsoft Office
  • A minimum of a bachelor’s degree
  • Professional Writing or Creative Writing is a big plus
  • Background in engineering or computer science is a big plus
  • Critical thinker and problem-solving skills
  • Team player
  • Great interpersonal and communication skills

 

Education:
We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.

Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

To All Agencies:
Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.

Share this opportunity

Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. Offering a comprehensive portfolio of managed security services, consulting and professional services, and data protection technology, Trustwave helps businesses embrace digital transformation securely.Trustwave is a Singtel company and the global security arm of Singtel, Optus and NCS, with customers in 96 countries.

To All Agencies: Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.