Description

About Trustwave 

Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. We uncover threats that others can’t and respond quicker than others can to protect against the devastating impacts of cyberattacks. We’re a world-class team of cyber consultants, threat hunters and researchers serving clients in 96 countries. At Trustwave, you can learn alongside the best, make a personal impact on a global scale, and solve new challenges every day. Learn more about us at https://www.trustwave.com.

The SpiderLabs Technical Project Manager role offers an exciting opportunity to work within the world-renowned and global SpiderLabs Operations team. The Operations team is currently expanding their Global Operations practice.

A Technical Project Manager to work on complex cyber security projects where analysis of situations or data requires an in-depth evaluation of multiple factors. The individual will lead and provide expertise to functional project teams and may participate in cross-functional initiatives. The individual will be expected to mentor and guide lower-level employees and act as an expert providing direction and guidance to process improvements and establish policies. They must have the ability to represent the organization to external customers/clients. They must be able to exercise significant independent judgment within broadly defined policies and practices to determine the best method for accomplishing work and achieving objectives.

Role Expectations

• Coordinates and integrate the work efforts and deliverables of a large multi-function project team.
• Projects may span multiple regions.
• Manages projects with aggressive but achievable client deadlines.
• Speaks with authority to most layers of depth related to project management methods.
• Understands Cyber Security at a generalist level and can articulate Trustwave Security’s POV.
• Develop project scope and project plan from Statement of Work, including schedule, communication plans and stakeholder responsibilities.
• Manage project team activities to deliver on agreed targets and budget.
• Manage and control Cost/Time & Scope, Risk and Change.
• Manage expectations & client relationship. Ensure projects are effectively resourced.
• Deliver projects according to the quality standards agreed upon by Trustwave and the client.
• Monitor & report project progress and status to senior management and relevant stakeholders.
• Communicate and coordinate project activities within the project team and ensure that priorities are developed and known.
• Ensure that project milestones and targets are clearly understood within and outside the project so that appropriate parties can marshal resources and activities to align with project delivery.
• Ensure that Trustwave consultants are delivering to client requirements.
• Build strong rapport with customer points of contact and provide leadership where necessary to customer stakeholders with respect to driving the project forward.
• Become a customer advocate internally to ensure the project team are working towards the customer’s best interests for successful project delivery.

Desired Experience

• Demonstrates an in-depth understanding and experience of Project Management Methodology.
• Have a sound technical project management background gained within the IT industry managing security projects through the entire project lifecycle.
• Core competence in Planning, Cost Estimating, Risk Management, Performance Management, Quality & Delivery Assurance.
• Excellent record of Stakeholder Management.
• Experience working within the Cyber Security world, managing specific security projects such as Identity and Access Management, Data Protection, etc.
• Drive, enthusiasm, and ambition to contribute to profitable growth in a fast-moving and dynamic security business.
• Excellent English Language communication skills (written and spoken).
• Strong negotiation and influencing skills.
• Ability to manage project stakeholders at senior levels.
• Excellent leadership and team/resource management skills.
• Willingness to take charge and be the lead in stakeholder meetings, including project kick-offs, technical/non-technical, stakeholder updates and stand-ups and project closure meetings.
• Ability to conduct these meetings remotely or on-site, presenting to stakeholders and sponsors up to and including C-Level and board members
• Ability to manage conflict amongst project delivery resources.
• Strong analytical skills.
• Understand basic corporate enterprise IT environments and the supporting process and procedures
• Change Management - CAB meetings, manager approvals.
• Ticketing systems - JIRA, SNOW, etc.
• How auditing/compliance/IT Security works with the business units.
• Strong interpersonal skills and ability to work with staff at all levels in an organization.
• Proactive thinking - the ability to come up with options and solutions.
• Self-Starter.
• Ability to manage time and prioritize work.
• Ability to work in a high-pressure environment.
• Ability to pick up and understand new technology concepts.
• Ability to pick up and understand new security policies and regimes.
• Is willing to go through Government or Industry security clearance process when required.
• Ability to spot inefficiencies and improve project management processes and methodology.
• Ability to work within the bounds of a methodology but understand that no two customer projects are the same and use your experience and flexibility to develop each project in the most appropriate way.
• Drive change, enthusiasm, and ambition to contribute to the overall success of SpiderLabs.
• Strong XLS & Data analytical skills.
• Proactive thinking - the ability to come up with options and solutions.
• Ability to manage time and prioritize work.
• Ability to work in a high-pressure environment.
• Is willing to go through Government or Industry security clearance process when required.

Technical Skills and Experience

• Basic Technical Skills and understanding of how these applications are deployed and operate. What are their purposes and usage:
  • Basic SIEM technology and deployment (Splunk / MS Sentinel / QRADAR)
  • Basic endpoint technology and deployment (Cortex XDR / MS Defender)
• IT Infrastructure - On-Prem vs Cloud only vs Hybrid
  • Firewalls (Meraki / Fortigate / Palo Alto NGFW)
• Identity and Access Management
  • Single Sign On (Okta / Lighthouse)
• Microsoft AD Authentication
  • Privilege access systems (Cyberark / BeyondTrust)
• Practical experience with all/some of the following:
  • JIRA
  • SharePoint
  • Service Now
  • Salesforce
  • PowerPoint

Qualifications

Education required:

• Relevant degree (University Diploma or MBA)
• Qualified in either PMI or Prince 2 (Practitioner)
• CISM or CISSP (advantageous)

Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

To All Agencies:
Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.