Manager, MSS Infrastructure

  • Category: Sales & Business Operations
  • Team: Managed Security Services
  • Location: Singapore, Singapore

Description

Position at Trustwave

Trustwave is a leading cybersecurity and managed security services provider that helps businesses fight cybercrime, protect data and reduce security risk. Offering a comprehensive portfolio of managed security services, security testing, consulting, technology solutions and cybersecurity education, Trustwave helps businesses embrace digital transformation securely. Trustwave is a Singtel company and the global security arm of Singtel, Optus and NCS, with customers in 96 countries. 

Infrastructure Team Lead (Lead Consultant, IT Security)

  • Responsible for managing overall IT day to day operations to improve infrastructure costs, performance and end user satisfaction
  • Provide leadership in planning and managing computer operations and production support, systems and database administration and network operations
  • Ensure system performance and SLA's are met
  • Implement IT continuous improvement programs
  • Lead IT asset management team to ensure assets full lifetime cycle value is achieved
  • Provide in depth technical expertise for both tactical and operational initiatives
  • Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness
  • Analyse and predict trends and develop long range plans designed to maintain cost effectiveness
  • Participate in IT strategy planning activities
  • Responsible for designing and troubleshooting the infrastructure services to meet the functional objects of the business
  • Develop the reporting for vendor performance in areas that include quality, capacity, systems and responsiveness
  • Ensure the infrastructure team is mitigating, monitoring and managing infrastructure related risks
  • Work closely with project team members, line managers for time allocation and prioritisation
  • Manages a dynamic team of individuals, constantly searching for creative ways to elevate the capabilities of technology systems to meet business needs
  • Participate in the budget process
  • Plan and renew the maintenance and other support contracts by negotiating with distributors/vendors and working with Procurement team for approval.
  • Represent infrastructure team during internal and external audits.

Requirements

  • At least 6 years of IT experience including managing teams responsible for architecture design and deployment, systems lifecycle management and infrastructure planning and operations.
  • Experience in areas such as network design and administration, data center operations, database administration, and systems programming and administration
  • Strong management and people development skills
  • Understanding of ITIL practices
  • Ability to think logically and demonstrate strong analytical and problem solving skills
  • Ability to manage internal and external projects from inception to completion
  • Skill in conceptualising creative solutions as well as documenting them and presenting them to senior management
  • Experience implementing packages and working with vendors


Education:

We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.

 

Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

To All Agencies:

Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.

Share this opportunity

Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. Offering a comprehensive portfolio of managed security services, consulting and professional services, and data protection technology, Trustwave helps businesses embrace digital transformation securely.Trustwave is a Singtel company and the global security arm of Singtel, Optus and NCS, with customers in 96 countries.

To All Agencies: Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.