Director, Global Sales Technology and Analytics

  • Category: Sales & Business Operations
  • Team: Sales Operations
  • Location: Chicago, Illinois

Description

Trustwave is a leading cybersecurity and managed security services provider that helps businesses fight cybercrime, protect data and reduce security risk. Offering a comprehensive portfolio of managed security services, security testing, consulting, technology solutions and cybersecurity education, Trustwave helps businesses embrace digital transformation securely. Trustwave is a Singtel company and the global security arm of Singtel, Optus and NCS, with customers in 96 countries. For more information about Trustwave, visit https://www.trustwave.com.

Trustwave is recruiting for a Director, Global Sales Technology and Analytics to join our Operations team. You will own, manage and oversee the technology stack, business intelligence and analytics for field sales organizations for Trustwave. 


Responsibilities

  • Manage sales technologies and analytics within Trustwave’s global sales organization.
  • Oversees the business intelligence gathered from various processes, systems and best practices and then drives strategic initiatives to increase operational efficiencies
  • Lead highly visible, strategic projects, identifying appropriate resources and mobilizing cross-functional teams to achieve the desired business outcome
  • Acts as customer advocate for processes, metrics, measurements and tools developed for management of the business
  • Manage key business operations activities and drive core work streams throughout the corporate strategic process
  • Participate in and drive a collaborative approach to leverage best of breed sharing, perform root cause analysis, and cross functional remediation and improvements ensuring a consistent approach in common or shared tasks
  • Serve as a thought partner to sales and business leaders on their most critical strategic questions
  • Management of ad-hoc strategic projects as required
  • Recruit for, mentor, manage and develop the operations teams
  • May oversee the work of vendors and cross-functional teams


Qualifications

  • Bachelor's degree required; MBA preferred
  • 8+ years of relevant professional experience, ideally in a business analysis or strategy role in a technology (preferably in Cyber Security) based company.
  • Experience with Agile, Waterfall or other project management methodologies. Experience with SCRUM or SCRUM Master.
  • Independently capable of seeking information in an unstructured environment, solving conceptual problems, engaging resources, and delivering results.
  • Experience solving real world business and product problems
  • A strong leader who can corral a group to execute against an initiative while rolling up their own sleeves
  • Experience working with CRM (Salesforce), ERP (NetSuite), PSA (Financialforce), Marketing Automation (Marketo) and data warehouse.
  • Experience building and developing high performance teams
  • Superior analytical skills, both quantitative and qualitative
  • Effective communicator who is able to articulately present and debate recommendations with senior leadership, as well as work well with teams
  • Proactive and relentless. A desire and passion for company growth through product and service excellence.
  • Strong sense of ownership, initiative and work ethic
  • Confidence, credibility and poise, ability to think on your feet
  • Experience managing end to end projects and deliver expected results
  • A strategic thinker with excellent business judgment and strong product intuition
  • Experience working with executive-level staff


Competencies

  • Lean operations
  • Strategic thinking
  • Leadership
  • Project management
  • Cultural Fit
  • Communication skills
  • Presentation skills
  • Business Acumen

 

Supervisory Responsibilities

Responsible for the performance management and hiring of the employees within the department. Review current roles on the Operations team and define the organizational chart to support key operations initiatives.

Education

Bachelor's degree or equivalent required, MBA preferred.

Education:
We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.

Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

To All Agencies:
Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.

Share this opportunity

Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Trustwave helps businesses fight cybercrime, protect data and reduce security risk. With cloud and managed security services, integrated technologies and a team of security experts, ethical hackers and researchers, Trustwave enables businesses to transform the way they manage their information security and compliance programs. Trustwave delivers automated, efficient and cost-effective threat, vulnerability and compliance management. Trustwave is headquartered in Chicago, with customers in 96 countries. For more information about Trustwave, visit www.trustwave.com.

To All Agencies: Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.