Lead Analyst

  • Category: Sales & Business Operations
  • Team: Enterprise Customer Care
  • Location: Singapore, Singapore

Description

Trustwave is a leading cybersecurity and managed security services provider that helps businesses fight cybercrime, protect data and reduce security risk. Offering a comprehensive portfolio of managed security services, security testing, consulting, technology solutions and cybersecurity education, Trustwave helps businesses embrace digital transformation securely. Trustwave is a Singtel company and the global security arm of Singtel, Optus and NCS, with customers in 96 countries. 

Primary Purpose

Ensure the operational availability and efficiency of the SOC systems and infrastructure

Responsibilities:

  • Planning and management of manpower staffing and shift planning to ensure the MSOC can operate twenty-four (24) hours everyday
  • Oversight of the smooth handover during shift transition
  • Development, maintenance and enhancement of the MSOC process SOP and technical SOP (knowledgebase built on past security event triage/analysis)
  • Proactively reviewing and work with the Authority in optimising the SIEM rules and templates of reports used by MSOC
  • Preparation of MSOC management reports, statistical reports and others ad-hoe reports as and when required
  • Monitoring and reviewing of the quality of security event triage and analysis work carried out by the ICT Security Analysts and the Authority's Security Operators. The Lead Analyst shall direct, guide and provide technical mentoring and technical leadership to improve on the quality of security event triage and analysis work when necessary
  • Ensuring all security events that are received by MSOC are monitored, triaged and analysed within a stipulated time based on an agreed operation SLA
  • Oversee the timely information dissemination of reported incident
  • Supervision of the team of Security Analysts and the Security Operators and including both technical and administrative function as follows:
    • For technical function they shall include technical mentoring and technical leadership in directing the day-to-day MSOC operational matters to ensure prompt detection and response to potential threat/attack.
    • For staff administrative function they shall include staff on-boarding familiarization, on-the-job training and performance/work review.

 

 

Requirements:

  • Minimum 3 years of working experience in SOC environment and familiar with SOC processes
  • Professional security related qualification (i.e. GCIA, GCIH, CISSP etc) will be an advantage
  • A good technical knowledge in networking technology and network security required. (i.e. firewalls, IDS, IPS, VPN, TCPIP protocols)
  • Team player with leadership qualities
  • Only Singaporeans need to apply


Education:

We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.

 

Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

To All Agencies:

Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.

Share this opportunity

Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Trustwave is a leading cybersecurity and managed security services provider that helps businesses fight cybercrime, protect data and reduce security risk. Offering a comprehensive portfolio of managed security services, consulting and professional services, and data protection technology, Trustwave helps businesses embrace digital transformation securely. Trustwave is a Singtel company and the global security arm of Singtel, Optus and NCS, with customers in 96 countries. For more information about Trustwave, visit www.trustwave.com.

To All Agencies: Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.