Director, Security Operations

  • Category: Security Services
  • Team: Enterprise Customer Care
  • Location: Salcedo Village, Makati

Description

Position at Trustwave

Trustwave is a leading cybersecurity and managed security services provider that helps businesses fight cybercrime, protect data and reduce security risk. Offering a comprehensive portfolio of managed security services, security testing, consulting, technology solutions and cybersecurity education, Trustwave helps businesses embrace digital transformation securely. Trustwave is a Singtel company and the global security arm of Singtel, Optus and NCS, with customers in 96 countries. For more information about Trustwave, visit https://www.trustwave.com.

Trustwave is looking for a Director, Security Operations to lead the Threat Prevention and Detection Operation teams in our Manila location. Interacting with your peers both in the region and globally, this role is key to driving the success of local MSS operations as part of the Trustwave Global MSS services.

You will lead a team of people, delivering Enterprise grade services and support of security technologies, including Next-Gen Firewalls, EDR, IVS and others, to the worldwide Trustwave customer base.

As a Director and leader, you will:

  • drive operational service excellence
  • be responsible and accountable for the success of the local team in the Global MSS environment
  • be very familiar with the security technologies used in Enterprise environments
  • understand the technologies behind Threat detection, such as EDR and IPS
  • have proven skills and experience in managing Enterprise customers in operations
  • be customer facing and have experience dealing with and managing challenging situations
  • respond in a timely manner (within documented SLAs) to support threats and other cases
  • document actions in cases to effectively communicate information to both internal and external customers
  • be self-sufficient and be able to work as necessary with minimum supervision and resolve problems independently
  • collaborate with management peers on process improvement, policies and practices
  • act as an escalation point and mentor for your team members
  • foster a culture of growth and development 

Required Technical Experience:

  • Expert-level professional experience in a SOC or High pressure Enterprise Operations environment with experience functioning in a team lead or mentoring capacity
  • 10 + years of information security experience
  • Strong expertise in information security
  • Requires strong critical thinking and problem solving skills
  • Requires a passion for Information Security
  • Requires practical experience with TCP/IP networking concepts
  • Excellent professional experience working with Intrusion detection/protection and SIEM technologies
  • The preferred  candidate will have 2 or more years of full time experience with one or more of the following security vendor products: Palo Alto, Carbon Black, Cybereason, Fortinet, Cisco, Juniper, Sourcefire, IP Tables, Snort, ModSecurity, Nessus, Checkpoint, ClamAV

Key Competencies:

  • Must have strong written/verbal communication skills
  • Must be detail oriented with strong customer service skills
  • Requires strong interpersonal and organization skills
  • Proven technical leadership abilities
  • Experience with supporting customers in a global environment and from different countries
  • Take responsibility for customer satisfaction and overall success of managed services
  • Interface with a variety of customers in a polite, positive, and professional manner
  • We prefer applicants with a bachelor's degree

Preferred experience/skills:

  • Bachelor Degree in Information Technology, Information Security/Assurance, Engineering or similar area of study
  • Preferred candidates will have one or more certifications in Security/Networking including Security+, GSEC, GCIA, GCIH, CISSP or other security specific vendor/product certifications
  • Additional language skills are also desired in addition to English, including Spanish or  Portuguese

Education:

We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.

Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

To All Agencies:

Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.

Share this opportunity

Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Trustwave helps businesses fight cybercrime, protect data and reduce security risk. With cloud and managed security services, integrated technologies and a team of security experts, ethical hackers and researchers, Trustwave enables businesses to transform the way they manage their information security and compliance programs. Trustwave delivers automated, efficient and cost-effective threat, vulnerability and compliance management. Trustwave is headquartered in Chicago, with customers in 96 countries. For more information about Trustwave, visit www.trustwave.com.

To All Agencies: Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.