Technical Writer

  • Category: Research & Development
  • Team: Engineering
  • Location: Warsaw, Poland

Description

Position at Trustwave

Trustwave helps businesses fight cybercrime, protect data, and reduce security risk. With cloud and managed security services, integrated technologies, and a team of security experts, ethical hackers, and researchers, Trustwave enables businesses to transform the way they manage their information security and compliance programs. Trustwave delivers automated, efficient, and cost-effective threat, vulnerability, and compliance management. Trustwave is a privately held company, headquartered in Chicago, with customers in 96 countries. For more information about Trustwave, visit https://www.trustwave.com.

We are looking for an Associate Technical Communicator/Writer to produce high-quality content that contributes to the overall success of our products. You will join a team who works collaboratively with developers, quality engineers, and product managers, to make our products easier to use.

Responsibilities and Duties:

  • Development of concise, clear, and accurate technical information, primarily written, specific to user and audience needs.
  • Development and management of topic-based, reusable, modular content (concept, task, and reference) in XML (multi‐format publishing and multi‐channel distribution).
  • Work with internal teams to obtain an in-depth understanding of the product and the technical content requirements
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
  • Management of individual projects (plans, timelines, milestones, progress) and stakeholders.
  • Provide technical support and customer service in response to end‐user information needs.
  • Contribute to the continuous improvement of business processes, competencies, tools, standards, and best practices.
  • Create tutorials to help internal and external end customers use a variety of software packages.

Requirements:

An expert in written and verbal communications, a Technical Communicator/Writer will also require aptitude in technical subject matter and project management. The ideal candidate will possess:

  • A recognized degree in a Communications discipline (PR, Marketing, English Literature, Journalism) or in an Engineering/Technical program with equivalent related technical communications work experience.
  • 4-6 years’ proven work experience in developing technical content for software
  • Outstanding written and verbal English-language communication skills.
  • Excellent organizational skills with the ability to formally manage multiple projects and firm deadlines.
  • Strong team interaction, collaboration, and negotiation skills, the ability to work with geographically dispersed teams, and an independent initiative to engage with project stakeholders.
  • A self-starting attitude with strong motivation to deliver accurate, timely user documentation under minimal supervision, and in fast-paced development cycles.
  • An aptitude/interest in technical/scientific subjects with the ability to critically analyze complex subjects and writing.
  • Advanced ability with desktop applications, including MS Office (Word, Excel, PowerPoint), and experience with industry-standard content authoring tools. Experience developing content in topic-based, structured .xml and component content management systems (CCMS) is beneficial but not essential.
  • Superb attention to detail.
  • Experience in the cybersecurity industry is an asset.

Candidates may be requested to demonstrate writing ability by providing example(s) of previous written work in English (thesis, dissertation, previous work). Candidates will also undertake an aptitude test during the interview.

Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

To All Agencies:

Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.

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Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. Offering a comprehensive portfolio of managed security services, consulting and professional services, and data protection technology, Trustwave helps businesses embrace digital transformation securely.Trustwave is a Singtel company and the global security arm of Singtel, Optus and NCS, with customers in 96 countries.

To All Agencies: Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.