Senior HR Manager

  • Category: Support Services
  • Team: Human Resources
  • Location: Chicago, Illinois

Description

Position at Trustwave

Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. Offering a comprehensive portfolio of managed security services, consulting and professional services, and data protection technology, Trustwave helps businesses embrace digital transformation securely. Trustwave is a Singtel company and the global security arm of Singtel, Optus and NCS, with customers in 96 countries. For more information about Trustwave, visit https://www.trustwave.com.

The Senior Human Resources Manager will be responsible for the day-to-day HR function for much the United States population of Trustwave.  The successful candidate will work with our greater HR team in the Americas region while also serving as a strategic business partner and an internal consultant for senior business leaders

Responsibilities will include providing advice, guidance, assistance, and support on company programs, policies, and procedures. The successful candidate will drive strategic initiatives while at the same time executing the resolution of specific program, policy-related and procedural problems and inquiries.

Role objective:
To support and partner the Americas business on all aspects of the employee life cycle providing guidance and support on all generalist HR functions including employee relations, resourcing, people policy and procedure, development, reward and employee engagement.

The role is tasked with providing an employee-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards through the recruitment and ongoing development of the Americas workforce. 


Core Duties & Responsibilities:

  • Support and business partner with all US-based executives as well as other key leaders, including Sales, Engineering, Managed Security Services, Consulting and Professional Services, as other General & Administrative functions.
  • Provide employee relations guidance and support across all aspects of HR policy and practice (e.g. performance management, attendance, grievance, disciplinary etc).
  • Support the development and implementation of people policies and procedures; coaching managers in using these to support the high performance of teams and individuals.
  • Ensure full compliance under US employment law legislation, leaning on other Human Resources staff with subject matter expertise.
  • Carry out all change management or restructuring programs within region, including acquisition and downsizing activity.
  • Develop and implement all key people initiatives within region, including performance programs, compensation, career pathing, KPIs and Sales performance metrics.
  • Drive and promote employee engagement, leading the appropriate action plan for the business.
  • Working closely with the global internal recruitment team on high volume recruitment activity. May get involved in interviewing some key candidates but having a clear overview of where the region is on all open requirements.
  • Own and drive HR projects and initiatives as assigned.
  • Represent the HR organization with other projects including compliance audits and engagement activities.


Relationships:

  • Work with SVP HR and US HR team to develop and roll out all global HR strategy and priorities.
  • Collaborate with colleagues in other geographies when necessary.
  • Partner with senior business leaders across the US to understand, coach and advise on all their HR and people requirements including identifying top talent and creating effective development and succession plans.


Key Skills Required:

The successful candidate will have a real passion for HR and partnering with the business. As well as this, we are looking for the following:

  • Previous experience in a Human Resources Generalist capacity supporting multiple senior managers and various business functions, usually attained in 5+ years of experience.
  • Employee relations experience
  • Passion for process improvement - for both local and global HR related projects
  • Experience working as a true HR Generalist.
  • Proven ability to coach, guide and influence senior leadership.
  • Ability to work autonomously and lead a high performing team.
  • Able to work with employees at all level and an attitude of ‘no job is too small’.
  • Confidential and discreet style
  • Proactive and enthusiastic approach to work
  • Thoroughness, ‘eye for detail’
  • Strong verbal and written communication skills to be able to deal with all levels of employees within the office as well as working across borders and geographies globally.


Education:
We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.

Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

To All Agencies:
Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.

Share this opportunity

Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. Offering a comprehensive portfolio of managed security services, consulting and professional services, and data protection technology, Trustwave helps businesses embrace digital transformation securely.Trustwave is a Singtel company and the global security arm of Singtel, Optus and NCS, with customers in 96 countries.

To All Agencies: Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.