Job Description: 

• Provide superior customer service 
• Assist in conducting market surveys 
• Show, lease, and move in prospective community members 
• Update unit availability daily 
• Process rental applications 
• Process maintenance work orders 
• Adhere to the Trinity operating procedures and policies 
• Receive and process collections in accordance with company standards 
• Collect past due balances from former community members 
• Clerical and phone support 
• Maintain all resident files, ensuring completeness and accuracy of all paperwork and documentation 
• Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments are inspected to ensure all apartments are move-in ready to Trinity’s standards 
• Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the Community Manager 
• Conduct community member move-out apartment inspections and complete deposit accountings with Community Manager’s approval 
• Maintain all account records and transactions including NSF’s, rent allowances, concessions, rent increases, and other management approved debits and credits 
• Additional tasks or duties assigned by Supervisor 

Special Requirements: 

Physical demands: 

• The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Specific vision requirements include the ability to use close vision, distance vision, color vision, depth perception, and the ability to adjust focus. The employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends as needed. 

Attendance/Travel: 

• This position is a full-time position and may require the availability to work some nights, weekends, and occasional holidays. The position also requires regular attendance and active participation/planning at company functions and events. 

Essential Functions: 

Skills include an excellent ability to address the needs of residents, prospects, and vendors. Other essential skills include but are not limited to: 

• Handle high stress situations effectively 
• Exhibit strong leadership skills 
• Excellent communication skills 
• Superior collection skills 
• Administrative and organizational skills 
• Time management skills and ability to prioritize wisely 
• Customer service orientation 
• Strong sales background 
• Knowledge of state law as it relates to fair housing 

Qualifications:  

Computer Skills: 

• Intermediate computer and Internet knowledge 
• Intermediate knowledge of MS Word, Excel, and Outlook 
• Prefer knowledge of the following software programs: Yardi, Voyager, LRO, Entrata, Resident Check 

Learning and Development: 

• Maintain a commitment to ongoing professional development and career growth through our company’s continuing education programs 

Education: 

• High school education or equivalent is required 
• CPM, CAM, RMP, or CMCA Certifications are preferred but not required 
• Accurately perform intermediate mathematical functions and use all on-site resident management software functions 

Professional Experience: 

• Two years of experience in residential property management in the Multifamily Industry is required