Commercial Management Associate – East Coast Portfolio (Based in McLean, VA)
Description
About Trinity Property Consultants
At Trinity Property Consultants, your expertise fuels our mission. Guided by our values of innovation, teamwork, excellence, and empowerment, we’ve been a leader in the multifamily industry for over 25 years and proudly manage properties for a nationally ranked NMHC’s Apartment Owner. We are building more than great places to live – we’re creating vibrant communities and meaningful careers.
The Opportunity
Compensation: $70K to $90K, based on experience, plus potential to earn quarterly performance bonuses!
Office Location & Travel: This role is based out of our East Coast Regional Office in McLean, Virginia. The position requires periodic travel—up to 50%—to properties throughout the East Coast region and includes being on call for property-related after-hour emergencies.
What You'll Own
Tenant Relations & Customer Service
- Serve as primary contact for commercial tenants; resolve inquiries and complaints.
- Assist with operational needs and coordinate grand openings/events.
- Communicate and follow up on maintenance requests.
Financial Management
- Accounts Receivable: Collect/post rent, maintain ledgers, issue default notices, coordinate with legal.
- Accounts Payable: Process invoices, reconciliations, and allocations.
- Review tenant ledgers monthly; contact tenants on account status.
- Develop annual budgets and complete CAM reconciliations.
- Prepare/review financial data for leadership meetings.
- Submit reclasses, approve expense reallocations, and reconcile credit card monthly.
- Approve Commercial AM Report and Conservice billing.
Leasing & Marketing
- Support leasing via social media, web, and direct marketing.
- Track/manage TI allowances; ensure timely, budget-conscious completion.
- Prepare Welcome Letters, keys, and move-in/move-out documentation.
- Enter tenant data into Yardi and assist with Commercial Café registration.
Vendor & Operations Management
- Manage vendor relationships: onboarding, scheduling, insurance compliance.
- Coordinate repairs, deliveries, and special cleaning services.
- Order supplies, maintain inventory, and notify tenants of site work.
- Support concierge-level services.
Property Oversight
- Conduct property inspections at least twice annually.
- Collaborate with onsite teams for tenant support and parking issues.
- Develop and facilitate tenant event schedules.
- Travel to acquisitions pre- and post-closing to assess operations.
Collaboration & Reporting
- Work closely with Leadership, Brokers, Lease Admin, Construction, and Asset Management teams.
- Attend meetings and provide commercial updates.
- Prepare operational, financial, and leasing reports as requested.
Other Duties
- Maintain professional appearance.
- Complete additional tasks as assigned by Supervisor.
What You Bring
- Superior customer service
- Ability to handle a high volume of work
- Strong written and verbal communication skills.
- Administrative and organization skills
- Solution focused goals in conflict resolution
- Time management skills and ability to prioritize tasks
Qualifications
- Experience: 4+ years of experience in commercial management or commercial operations.
- Education: High school diploma or equivalent required. Ability to perform intermediate to advanced mathematical functions.
- Tech Proficiency: Intermediate to advanced skills in MS Office (Word, Excel, Outlook), Internet navigation. Experience with Yardi and SharePoint strongly preferred.
Requirements
Physical demands:
- The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Specific vision requirements include the ability to use close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Must possess the ability to detect auditory and/or visual alarms and be available to work flexible hours and weekends as needed.
Attendance/Travel:
- This position is a full-time position and requires the availability to work nights and weekends, special events, and occasional holidays. The position also requires regular attendance and active participation/planning at company functions and events.
- Required to be on call for property after-hour emergencies
We Take Care of You
- Medical, Dental & Vision: Highlights include company-paid individual PPO-HSA plan (with $1,200 annual employer contribution); HMO options for California residents. Dental and vision premiums are fully covered for employees; coverage for dependents is available at an additional cost.
- Retirement Plans (401K): The company matches the employee's contribution up to 2% of salary.
- Life & Disability Insurance: We provide up to $25,000 in life insurance and AD&D, short- and long-term disability when enrolled in a medical plan.
- Time Off: 11 paid holidays, 2–4 weeks of vacation (based on tenure), and paid sick time.
- Referral Bonuses: $1,000 referral bonuses for eligible hires.
- Volunteer Time Off: Up to 16 hours annually (8 for personal volunteer activities, 8 for company-sponsored events).
- Perks: Professional development, tuition reimbursement, employee discounts, and more.
Our Commitment to Belonging
Trinity Property Consultants is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive, respectful workplace where all individuals can thrive irrespective of race, ethnicity, gender identity, sexual orientation, age, religion, disability or other protected classes.
Ready to Join Us?
Explore what it’s like to grow your career with a company that values people as much as performance. Learn more and apply today!
Note: This job description includes the core Area Manager responsibilities of Trinity Property Consultants. These duties are subject to change based on company discretion.
Trinity Property Consultants is an equal opportunity employer and does not discriminate against persons because of age, race, color, creed, religion, disability, gender, ethnic or national origin, or veteran status. Trinity Property Consultants prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.