Description

At Trinity Property Consultants, your expertise is the key to our continued success. Join us and become an essential part of an organization that values your skills and is committed to your professional growth. Guided by our core values of innovation, teamwork, excellence, and empowerment we have been creating vibrant communities for three decades and are proudly ranked among NHMC’s Top 50 Apartment Owners and Managers. We're on the lookout for passionate individuals that will elevate our vibrant culture and join us in delivering unparalleled service to our valued team members, residents, investors, and partners. 

This position pays $15 - $16 per hour, based on experience, with opportunities for commissions and bonuses.

Job Description: 

• Providing superior customer service 
• Assist in complete market surveys 
• Show, lease and move in prospective community members 
• Update unit availability daily 
• Process rental applications 
• Process maintenance request 
• Receive collections in accordance with Trinity’s standards 
• Clerical and phone support 
• Maintain all community members files, ensuring completeness and accuracy of all file documentation 
• Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed, all apartments are inspected to ensure all apartments are move-in ready to the Trinity’s standards 
• Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to Supervisor  
• Conduct community member’s move-out unit walks 
• Additional tasks or duties assigned by Supervisor  

Special Requirements:  

Physical Demands: 

• The employee will be regularly required to sit; stand; walk; reach using feet, legs, back, arms and hands; talk and hear. The employee may occasionally be required to climb. The employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends, as needed. 

Attendance/Travel: 

• This position is a full-time position and may require the availability to work some nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events. 

Essential Functions: 

Skills include an excellent ability to address the needs of community members, prospects and vendors. Other essential skills include, but are not limited to: 

• Handle high stress situations effectively 
• Exhibit strong leadership skills 
• Excellent communication skills 
• Superior collection skills 
• Administrative and organizational skills 
• Time management skills and ability to prioritize wisely 
• Customer service orientation 
• Strong sales background 
• Knowledge of state law as it relates to fair housing 

Qualification:  

Computer Skills: 

• Intermediate computer and Internet knowledge 
• Intermediate knowledge of MS Word, Excel and Outlook 
• Prefer knowledge of the following software programs: Yardi, Voyager, LRO, Entrata, Resident Check 

Learning and Development: 

• Maintain a commitment to ongoing professional development and career growth through our Companies continuing education programs 

Education: 

• High school education or equivalent is required 
• Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functions 

Professional Experience: 

• One year of experience in a service industry is preferred 

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