Customer Service and Purchasing Representative

Corporate Bethesda, Maryland





Position Title:

Customer Service and Purchasing Representative


Bethesda, Maryland


Full Time

FLSA Category:



Tribalco is seeking an experienced and highly motivated Customer Service and Purchasing Representative for our Bethesda, MD office.



Support the preparation of quotes for internal and external customers which includes but may not be limited to:

  • Monitor and utilize the CHESS portal daily, responding to inquires or directing them appropriately.
  • Researching products/vendors for lowest price, technically equivalent or greater.
  • Requesting vendor pricing.
  • Preparing quotes on relevant, approved templates.
  • Ensuring compliance to regulations (ie; # of bids, Sole Source justification) and pricing requirements. 
  • Maintaining accurate templates on SharePoint.
  • Monitoring and ensuring the Quotes Tracker is updated throughout the day.
  • Guaranteeing all quotes are responded to in a timely fashion and where applicable bid deadlines are met.
  • Contribute to and/or maintain documentation, such as user guides, SOPs, etc.
  • Support Customer Service and Purchasing Manager and team with quoting and purchasing.
  • Develop a network of key contacts and relationships within customer accounts to secure loyalty and gain early insights into potential business opportunities.
  • Set and manage customer (internal and external) expectations while delivering the highest level of quality service striving to meet and/or exceed customer expectations.
  • Work cooperatively across departments helping to build the Team’s reputation for quality and timeliness.
  • Meet requirements of executing internal processes as designed or make recommendations for improvement.
  • Ability to gain an understanding of customers’ requirements and work with vendors to meet and exceed those requirements technically and fiscally.
  • Meet all deadlines.
  • Support and follow CMMI and ISO requirements, processes, and workflows.
  • Ensure Salesforce entries are entered and updated as appropriate.
  • Work in an organized manner with the ability to multi-task in a fast-paced environment.
  • Maintain open communication with teammates and manager to establish a team-oriented atmosphere.
  • Complete timesheet daily.
  • Other duties as assigned to support Customer Service and Purchasing.


Desired Skills

  • Experience with CHESS portal and processes desired.
  • Experience with ITES desired.
  • 3 years minimum of Customer Service and/or Purchasing experience.
  • Ability to work in a fast-paced environment and multi-task.
  • Demonstration of strong verbal and written communication skills.
  • Ability to work independently.
  • Proficiency in Excel required.
  • Experience with Deltek Costpoint desired.


Education and Certification

  • Bachelor’s degree required



  • Eligibility to work in the US



  • Compensation is competitive and is commensurate with experience.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
  • Tribalco is an equal opportunity employer.


About Our Company:

Tribalco is a global systems integrator providing mission-critical information technology, telecommunications, and soldier survival solutions to government and commercial customers worldwide. For over 15 years, Tribalco has been providing defense, civilian government, and international customers with advanced engineering, installation, and O&M solutions in the world's most challenging and secure environments.


Founded in 2004, Tribalco is a CMMI® for Services Maturity Level 3 appraised and ISO 9001:2015 certified enterprise. As a named NSA Commercial Solutions for Classified Trusted Integrator, Tribalco develops, integrates, and deploys multi-layered NSA-compliant COTS-based solutions that enable customers to securely create, share, and protect their classified data. With headquarters in Maryland, regional offices in Florida, California, South Korea, and Germany and supporting satellite locations in Hawaii, Japan, The Marshall Islands and the Middle East, Tribalco competes internationally and performs with agility across the globe in dozens of countries. For additional information, please visit