Computer Support Specialist IV

Americas Austin, Texas


Description

 

 

 

Position Title:

Computer Support Specialist IV

Location:

AFC / Austin, TX

Status:

 

FLSA Category:

 

 

Tribalco is seeking a Computer Support Specialist IV to provide support for our government customer at AFC Austin, TX. The Computer Support Specialist IV works with a larger team to ensure customers computing platforms are correctly configured and optimized for operations. Under direct supervision, performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment located throughout the organization.  Maintains an adequate spare parts inventory of systems, subsystems, and component parts used in repair work.  Prepares progress reports for all work performed.

 

Responsibilities (Not listed in order of importance; other duties may be assigned) and must be able to perform the following with minimal guidance:

  • Configure authorized end user and network devices, to include computers, printers, laptops, scanners, and other hardware.
  • Configure bulk authorized end user and network devices, to include computers, printers, laptops, scanners, and other hardware
  • Provide local touch labor services, to include installation, troubleshooting, and software updates; security updates; vendor patches (service packs, service releases), etc., when electronic application means do not exist
  • Provide local touch labor services, to include installation, troubleshooting, and repair
  • Other duties as assigned

 

Knowledge

 

  • Strong technical aptitude and ability to research & solve complex issues independently.
  • Willingness and ability to learn new skills and apply them as needed.
  • Ability to effectively communicate issues and resolutions to all levels of the organization.
  • Ability to maintain confidentiality with sensitive customer and internal information.
  • Ability to set up and configure server hardware

 

Desired Skills

 

  • Ability to organize, prioritize and meet deadlines
  • Capable of conveying complex information in a simplistic manner
  • Strong critical thinking and problem-solving skills
  • Strong self-starter requiring minimal supervision
  • Able to take proactive measures to prevent problems rather than reactive by nature
  • Strong verbal and written communication to effectively express concepts, plans, and proposals
  • Must be a U.S. Citizen

 

Education and Certifications

  • Bachelor’s Degree in Computer Science, Information Technology, or related discipline.
  • 5+ years of experience as a computer technician ore desktop support specialist.
  • Must possess and maintain an IT I level certification IAW AR 25-2 and an IAT II certifications IAW DoD 8570.01-M and BBP 05-PR-M-0002.

 

Clearance

  • Secret Clearance

 

Compensation

  • Compensation is competitive and is commensurate with experience.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
  • Tribalco is an equal opportunity employer.

 

About Our Company:
 

Tribalco is a global systems integrator providing C5ISR and tactical survival, rescue, and safety systems to military, federal civilian, and commercial customers around the world. Since 2004, Tribalco has delivered and supported innovative technologies that protect our nation from evolving cyber threats and improve the safety and survivability of our armed forces and critical infrastructure.

Tribalco is a CMMI® Level 3 appraised organization and ISO 9001:2015 certified enterprise. As a named NSA CSfC Trusted Integrator, Tribalco is at the forefront of technology advancement in engineering and deploying NSA compliant solutions that enable customers to securely access and share classified data across commercial networks, often in extremely challenging environments.

Tribalco is headquartered in Maryland and maintains offices in Florida, California, Georgia, South Korea, Germany, Hawaii, Japan, the Marshall Islands, the Middle East, and Africa. For additional information, please visit tribalco.com.