Complex Claims Analyst, Multi Line
Description
Job Title | Complex Claim Analyst, Multi Line | |||
Location | Hybrid (Rockville Centre, NY) or Remote | |||
Summary | ||||
Reporting the Unit Manager, this role will be responsible for direct handling of commercial claims specific to property and/or casualty claims. Familiarity with SME (small to midsize enterprises) insureds involving premises liability, including but not limited to franchisees, hotels, and restaurants/entertainment. Duties include investigation and evaluation of coverage, liability and damages issues. The role will be responsible for claim evaluation, establishment/recommendation of adequate reserves, litigation management, case resolution and transaction processing in alignment with the Company’s and Client’s Strategic Vision. | ||||
Essential Functions | ||||
Organizational
Related Functions:
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Required Skills | ||||
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Required Education | Four-year college degree or equivalent work experience. | |||
Preferred Education or Certification | state(s) adjuster license | |||
Supervisory Role | None | |||
Travel | As required, based upon business and/or company needs. | |||
Work Environment / Physical Demands | This position operates in a remote or a professional, collaborative environment and must have the ability to timely produce thorough, accurate work with many competing demands, deadlines, and distractions. The position uses standard equipment such as phones, computers, copiers/printers and filing cabinets. Noise level is moderate.
RiverStone retains the right to change or assign other duties to this position as needed. | |||
Core Competencies | Customer Focus: Builds strong customer relationships and delivers customer-centric solutions; gains insight into customer needs, identifies opportunities that benefit the customer; builds and delivers solutions that meet customer expectations and establishes and maintains effective customer relationships. Timely Decision Making: Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision. Ethics and Values: Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Negotiating: Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing. Priority Setting: Quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; estimates roadblocks; creates focus; spends his/her time and the time of others on what’s important. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers. Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Written Communications: Able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect. | |||
Diversity, Equity, Inclusion & Belonging | RiverStone Resources, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ+, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. | |||
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