Ceded Reinsurance Collection Specialist

ClaimsRemote, United States Manchester, New Hampshire


Job Title 

Reinsurance Collection Specialist - Ceded Reinsurance


Remote or Hybrid (Manchester, NH)


Under moderate supervision, the Reinsurance Collections Specialist is responsible for collecting monies due from reinsurers. The Reinsurance Collection Specialist will also participate in reinsurance and company projects as assigned.

Essential Functions

  • Collect reinsurance recoverable balances in accordance with business rules, including placing direct phone calls and emails
  • Maintain the collection diary on continuing and targeted collection efforts in accordance with business rules
  • Escalate complex collection issues and disputes appropriately
  • Review and respond to correspondence from reinsurers and/or brokers including providing substantive analysis of claim and reinsurance issues as necessary
  • Coordinate with Claims to ensure reinsurance reports are produced consistent with reinsurance reporting obligations
  • Collaborate with Billing & Receivables team to investigate and resolve billing discrepancies raised by reinsurer or broker
  • Ensure accuracy of records and adherence to internal controls
  • Recommend improvements to contract and collections processes
  • May support reinsurance system improvements through user acceptance testing
  • Maintains high degree of confidentiality
  • Models and practices RiverStone values
  • Contribute to all assigned departmental and/or company objectives and initiatives
  • Serves on organizational committees or projects as assigned

Related Functions:

  • Support to reinsurance counsel on pending arbitration and litigation as necessary
  • Support commutations, novations, consolidations, acquisitions and migrations as needed
  • Support as needed to internal audit inquiries as necessary

Required Skills

  • Strong communication and negotiation skills
  • Strong service orientation
  • Intermediate understanding of reinsurance and related contract language
  • Intermediate understanding of underlying claims, including coverage issues and allocation analysis
  • Intermediate understanding of reinsurance issues
  • Ability to work independently with moderate supervision
  • Good organizational skills required.  Must be able to prioritize and handle multiple assignments or projects simultaneously and meet established deadlines.
  • Ability to manage time effectively, set priorities and meet deadlines
  • Proficient use of common business applications such as Excel, Word, Outlook
  • High level of competency with Reinsurance Systems


  • 2-5 years’ experience in reinsurance collections or equivalent reinsurance or direct claims experience

Required Education

Two-year college, trade, or technical school required; Bachelor’s degree preferred

Preferred Education or Certification

Completion of or intent to begin coursework toward professional designation (ARe, CLIP) within 18 months of hire

Supervisory Role 




Work Environment / Physical Demands

This position operates in a professional, collaborative environment and must have the ability to timely produce thorough, accurate work with many competing demands, deadlines, and distractions. The position uses standard equipment such as phones, computers, copiers/printers and filing cabinets. Noise level is moderate.

Other Duties (Disclaimer Statement): RiverStone retains the right to change or assign other duties to this position as needed, OR Other duties or responsibilities may change or be assigned as needed.


Core Competencies

Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.

Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.

Sizing Up People: Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; can accurately project what people are likely to do across a variety of situations.

Ethics and Values: Adheres to an appropriate( for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Action Oriented: Enjoys working hard; Is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with minimum planning; Seizes more opportunities than others.

Diversity, Equity, Inclusion & Belonging

RiverStone Resources, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ+, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law.

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