Job Title | Insurance Operations Support Associate |
Location | Hybrid (Rockville Centre, NY) Needed in-office 4-5 days a week. |
Summary |
Supports members of the Insurance Operations Department by completing a variety of day-to-day processing activities including transaction coding, data entry policy related activities and associated tasks within service level guidelines. Demonstrates a superior level of customer service and ability to produce timely high-quality work. |
Essential Functions |
- Conducts day-to-day processing activities, including data entry, notes, attaching documentation and associated tasks, in accordance with standard operating procedures, to support the Claims Analysts and Litigation Managers.
- New Claim notice processing and associated tasks including First Notice of Loss, Additional Notice of Loss, Acknowledgement Letters, and Coverage Analysis Reiterations.
- Perform data searches (locate notices in system, identify proper work matters for correspondence, find vendors, find claimants) as part of daily assignments in the systems and locations for which they have been trained.
- Review, identify and process incoming correspondence.
- Complete Vendor setups including obtaining W9 and banking information from vendors.
- Conducts initial review and setup of legal defense and medical invoices.
- Process financial transactions including reallocations, bulk payments, and recoveries.
- Assists in collecting and reviewing materials related to implicated insurance coverage during the intake process.
- Manages Subpoenas / requests for documents service of process, including validation, historical file research, redacting and communication with requesting party.
- Acts as point person for Acuity [billing system], manual billing and TPA billing process.
Required Skills - Customer service oriented with the ability for developing long lasting relationships with internal and external business partners.
- Must be able to handle multiple assignments and prioritize appropriately.
- Computer skills in Word, Excel, Access and PowerPoint preferred.
- Must have excellent organizational skills.
- Capable of working independently with little close supervision and meeting assigned deadlines.
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Experience |
- Work experience in a processing environment, in the insurance industry or law firm, preferred.
- 1+ Years of work in a business setting preferred.
- Customer service oriented with the ability for developing long lasting relationships with internal and external business partners.
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Required Education | High School Diploma or equivalent work experience. |
Preferred Education or Certification | College degree or college level education preferred. AINS or equivalent designation preferred. |
Work Environment / Physical Demands | This position operates in a professional based collaborative environment and must have the ability to timely produce thorough, accurate work with many competing demands, deadlines, and distractions. The position uses standard equipment such as phones, computers, copiers/printers and filing cabinets. Noise level is moderate. Other Duties (Disclaimer Statement): RiverStone retains the right to change or assign other duties to this position as needed, or other duties or responsibilities may change or be assigned as needed. |
Diversity, Equity, Inclusion & Belonging | RiverStone Resources, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ+, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. |
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