Customer Service Rep - South Africa

Retail Johannesburg, South Africa


Description

Customer Service Representative - Trek Bicycle South Africa

                                        

As a Customer Service Representative your primary mission is to provide front-line support for our customers.  By using available resources, the successful candidate will go above and beyond to provide world class customer service in an efficient and friendly manner.                              

 

Objectives          

  • Providing front line technical support and facilitating warranty related queries
  • Building and maintaining relationships with Trek South Africa retailers.
  • Support Territory Managers in managing sales and strategic direction for the territory.
  • Provide outstanding customer service by acting as a liaison between Trek & retailers for all sales & service-related needs.
  • Solve all the service issues warranty related issues in a positive and efficient manner.
  • Monitor and assist financial services with credit status controls.                             

 

 

Responsibilities                              

  • Be the technical liaison and solutions rep with Trek Retailers
  • Work as a team with Territory Manager to accomplish goals.
  • Manage set up, support and communications of Trek’s B2B system
  • Assist with training and maintaining Trek’s retailer training platform Trek University
  • Respond to retailer inquiries and provide a speedy and thorough resolution to ensure customer satisfaction.
  • Process orders timely & accurately. Manage back orders & shipments.
  • Embrace a continuous improvement philosophy.              
  • Seizes opportunities to help retailer provide top-level customer service to consumers.
  • Acts as a resource for both end users and retailers regarding all product and technical questions.
  • Help facilitate retailer collections and credit control.

 

Requirements                  


  • Must have a technical background with dealing with bicycles and understanding their attributes
  • Must have good written and verbal communication skills              
  • Proficiency with Microsoft Office Suite programs - Excel, Outlook, Word.
  • Prior customer service experience is preferred
  • Prior industry knowledge experience will be beneficial.
  • Knowledge of/passion for cycling a plus.
  • Exceptional work ethic, integrity and drive to produce only great work.
  • Must display strong organizational skills, be able to handle multiple tasks and manage priorities in a focus but flexible manner.
  • Business communication proficiency is a must. Must be able to communicate clearly and effectively at all levels of organization.
  • Dynamic and high energy. Understand how to work with a sense of urgency.
  • Successful team members are positive and calm in a busy environment. They do more than is asked of them and they work well on their own.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish


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