Guide Services Coordinator

Trek Travel Madison, Wisconsin


Position at Trek Travel

Guide Services Coordinator


Trek Travel creates Cycling Vacations of a Lifetime with the belief that the world is best seen from the seat of a bicycle. Our Guide team is comprised of exceptional individuals from around the world who call the bicycle seat their office, and the road their home. 


We’re looking for an individual passionate about active travel, bikes and people to join our team. An uber-organized self-starter with a strong attention to detail and unrivaled follow-through. Reporting to our Guide Manager and based in Madison, Wisconsin, you’ll work with various team members training and supporting our Guide team. This is a salary, full time position.



Day in the Life Responsibilities

  • Update and maintain necessary Guide reference documents and standards
  • Assist in yearly Guide events coordination, including occasional travel with teammates
  • Guide team correspondence via phone and email; checking in with and supporting team
  • Weekly Guide Score tracking and distribution to team and manager
  • New Guide onboarding project and other various related projects
  • Manage and implement various special projects as they present themselves
  • Weekly update to Manager and cross departmental work, as needed


What does Success look like?

  • You believe in the importance of hospitality and customer service, recognizing that customers are all around.
  • You are proficient with Microsoft Office Suite and quick to conquer new database systems.
  • You rock a positive, solution-oriented attitude and always ask How can I help?
  • You communicate clearly in writing and on the phone.
  • Your motivation drives you as you volunteer for new challenges without waiting to be asked.
  • When things change, you can roll with the punches and think well on your feet.
  • You exude Fun and Flexibility while contributing to the overall success of your Team.
  • You are committed to consistencies, efficiencies, details and deadlines.
  • As far as you’re concerned, anything worth doing is worth doing right.
  • A company’s culture can make or break a job offer for you.



At Trek Travel, we think outside the box, continuously improve, encourage feedback and give it all we got, all the time, no exceptions. If you have what it takes to Join our Team and the desire to Help Shape Trek Travel’s Guide Department future, we wish you the best of luck and look forward to your Application!

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

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