Nordic Customer Care Guide

Customer Service Halmstad, Sweden


Description

Trek Bicycles founded in Waterloo, Wisconsin 1976. Today present in continents all over the world, a product that meets the highest standards and innovation. All people working for Trek has a common goal: To change the world by getting more people on bikes! The Nordic region is operated from the Nordic HQ in Halmstad, Sweden, but we have people all over the region working close to the market and our dealers. Find more about us, our products and our brand at www.trekbikes.com.

YOUR RESPONSIBILITY
As Customer Care Guide in the Nordic Team, your No 1 focus is to give incredible hospitality to our customers and consumers. You are a point of service both to the market but also internally to support our sales team and other parts of the organisation. You belong to a Nordic Team where you will serve customers/consumers all over the Nordic region, so flexibility, positive approach and solution orientation is your backbone. You are here on getting more people on bikes all day every day. Your position can be from our HQ in Halmstad but also from a “Work from Home Office” it depends where you are located. You report to our Nordic Customer Care Manager

MAIN TASKS

  • Daily customer / consumer related requests which can vary from orders, warranty, technical issues
  • Help our dealers to operate on our B2B platform, train them to become self sufficient
  • Register orders that comes from dealers
  • Support internal projects of all kind
  • Constant develop our dealer business by leading them into the future
  • Consumer chat, where we are a part of a European service Team

 YOUR PROFILE
We aim to employ a person with a mind of a solution hero. You love to give the best service no matter what the issue is. You operate easily in different computer systems one of them will be JDE (Oracle). You learn fast and have a natural interest in bikes and technical matters. You like to be a part of a team and you always put the team first.

Our company language is English, which you must be able to speak and write fluently. You speak also minimum 2 Nordic languages and 1 of them must be Finnish.  

EMPLOYMENT / TERMS

The role is full time. Salary according to market standards. You can work from our HQ in Halmstad or from a “Work from Home Office”, somewhere in the Nordics.    

APPLICATION

Send in your CV and Personal Letter in English to:

Håkan Andersson, Nordic Customer Care Manager              [email protected]

Rickard Lindholm, Nordic Finance/HR Manager    [email protected]

 Deadline:                19th November   

 Any questions please do not hesitate to contact us.

 Best Regards  

TREK NORDIC

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish


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