Customer Service Representative

Customer Service Harderwijk, Netherlands


Omschrijving

 

Trek Bicycle Corporation is the world leader in bicycle products and accessories with over 2000 employees worldwide. Trek is dedicated to building bikes for the world’s greatest cyclist to the kid next door. That drive for new ideas and passion for building and selling bikes made us expand rapidly. TREK has several offices in the United States, Asia and Europe. The sales office for the Benelux together with our Customer Service department and some staffing functions are located in Harderwijk. Currently we are looking for a new fulltime colleague:

Customer Service Representative

 

You are responsible for preventing and/or resolving all customer’s issues in the most efficient, professional manner. You will do everything possible within Trek values and company’s policies to resolve a customer’s (non) warranty issue and to deliver best Customer Service from a technical viewpoint to internal and external customers.

Your valuable role will be:

  • Be the first contact for internal and external customers and consumers and answer questions yourself
  • Proactively informing manager and colleagues of repeating issues/questions
  • Communication of non-warranty claims assessed by yourself or the Technical Service Centre
  • Assist with trainings of CS reps and/or dealer training
  • Contact dealers proactively to follow up on issues and questions
  • Plan regular conference calls with your Territory Managers
  • Discuss sales goals and strategy per time period (week, month, quarter, year)
  • Assist with the preparation for, and if applicable attend: Trade & Dealer shows, Product introductions and other dealer/consumer events
  • Process orders, credit orders, return orders and claims
  • Run basic reports and queries
  • Release back orders
  • Assist with translation/development of service bulletins and other product information, distributed through e-mail, dealer mailings, Dexter website, top tech service lists, etc.
  • Actively participate in and follow up on training courses provided to you by Trek

 

Ideal candidate:

  • Positive attitude, can do mentality
  • Sales driven
  • MBO 4 – level or up
  • Customer Service experience (at least 2 years)
  • Strong computer skills
  • Strong problem-solving skills
  • Effective communicator
  • Strong written/verbal communications skills in Dutch & English, French is desirable
  • Knowledge of bikes and cycling is desirable

Trek offers: An informal, challenging and motivating company culture, where initiative and pro-activity are highly valued. We provide you with a stimulating work environment with enthusiastic colleagues, responsibility and independence. We will compensate you with a competitive salary and benefits package. Please send your letter and resume to hr_bikeurope@trekbikes.com.

 

 

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish